Uber can charge significantly higher prices during busy periods without a fixed cap, and does not guarantee that rides or services will be available when you need them.
This analysis describes what Uber's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The agreement authorizes Uber to apply dynamic pricing that can substantially exceed standard rates, and disclaims any guarantee of service availability, meaning users have limited price certainty at the time of requesting a ride.
Under these terms, Uber reserves the right to apply surge pricing at any time in response to demand, and the agreement states that prices may be significantly higher than standard rates; users accept these variable pricing terms as a condition of using the service.
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"You acknowledge that Uber does not guarantee the availability of any Services, or that any Service request will be accepted, and that prices for Services may change at any time, including the use of dynamic pricing where prices may be significantly higher than the standard price in times of high demand.Excerpt from Uber's Terms of Use
(1) REGULATORY LANDSCAPE: Dynamic and surge pricing practices in transportation services may engage state consumer protection statutes addressing price gouging, particularly during declared emergencies or disasters.
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The agreement authorizes Uber to apply dynamic pricing that can substantially exceed standard rates, and disclaims any guarantee of service availability, meaning users have limited price certainty at the time of requesting a ride.
Under these terms, Uber reserves the right to apply surge pricing at any time in response to demand, and the agreement states that prices may be significantly higher than standard rates; users accept these variable pricing terms as a condition of using the service.
ConductAtlas has identified this type of provision across 231 platforms. See the full comparison.
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