If you have a dispute with Uber, you generally cannot take them to court. Instead, the dispute must go through a private arbitration process, with limited exceptions for small claims and intellectual property matters.
This analysis describes what Uber's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision requires users to resolve most legal disputes through individual arbitration rather than through the court system, which changes the procedural options available to users and may affect the practical ability to pursue claims.
Interpretive note: Enforceability of this clause, particularly for personal injury claims and in California and EU jurisdictions, may vary based on applicable law and judicial interpretation.
Users who accept this agreement without opting out within 30 days are generally bound to resolve disputes with Uber through individual binding arbitration administered under AAA rules, rather than through state or federal court, and cannot participate in class or collective proceedings.
How other platforms handle this
This Arbitration Agreement shall be binding upon, and shall include any claims brought by or against any third parties, including but not limited to your spouses, heirs, third-party beneficiaries and permitted assigns...
the arbitration provider, National Arbitration and Mediation ("NAM"), shall not accept or administer any demand for arbitration and shall administratively close any arbitration unless the Party bringing such demand for arbitration can certify in writing that the terms...were fully satisfied.
Neither you nor we may elect arbitration of any claims seeking only individualized relief asserted by you or us in small claims court, so long as the action remains in that court and is not removed or appealed de novo...
"You and Uber agree that any dispute, claim or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation or validity thereof or the use of the Services or Application (collectively, "Disputes") will be settled by binding arbitration between you and Uber, except that each party retains the right to bring an individual action in small claims court and the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party's copyrights, trademarks, trade secrets, patents or other intellectual property rights.Excerpt from Uber's Terms of Use
(1) REGULATORY LANDSCAPE: This provision implicates the Federal Arbitration Act, which generally governs the enforceability of arbitration agreements in commercial contracts.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
Search "[your state] attorney general consumer complaint" to find your state's direct complaint form
Coinbase's User Agreement includes a mandatory arbitration clause that most users may not have reviewed. Here is what the clause states and how the opt-out process works.
561 arbitration provisions across 197 platforms. ConductAtlas tracks how dispute resolution is being restructured across the internet.
Get the research letter
Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.
This provision requires users to resolve most legal disputes through individual arbitration rather than through the court system, which changes the procedural options available to users and may affect the practical ability to pursue claims.
Users who accept this agreement without opting out within 30 days are generally bound to resolve disputes with Uber through individual binding arbitration administered under AAA rules, rather than through state or federal court, and cannot participate in class or collective proceedings.
ConductAtlas has identified this type of provision across 206 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Uber.