Instead of going to court, you and Uber must resolve almost all disputes through private arbitration, and you cannot join a class action lawsuit against Uber.
This analysis describes what Uber's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes the procedural framework for dispute resolution by mandating arbitration as the exclusive mechanism and eliminating class-based proceedings. The arbitration requirement applies to all disputes regardless of when the claim arises relative to the agreement date.
If you experience a problem with Uber, such as an overcharge, a safety incident, or a data privacy violation, you will generally be required to pursue that claim individually through arbitration rather than in court or as part of a group lawsuit, which can make pursuing small-value claims economically impractical.
How other platforms handle this
If, however, this Class Action Waiver is deemed invalid or unenforceable with respect to a particular Dispute...neither you nor Chegg will be entitled to arbitration of such Dispute.
the arbitration provider, National Arbitration and Mediation ("NAM"), shall not accept or administer any demand for arbitration and shall administratively close any arbitration unless the Party bringing such demand for arbitration can certify in writing that the terms...were fully satisfied.
Neither you nor we may elect arbitration of any claims seeking only individualized relief asserted by you or us in small claims court, so long as the action remains in that court and is not removed or appealed de novo...
"You and Uber agree that any dispute, claim or controversy arising out of or relating to: (a) these Terms or the existence, breach, termination, enforcement, interpretation or validity thereof, or (b) your access to or use of the Services at any time, whether before or after the date you agreed to the Terms, will be settled by binding arbitration between you and Uber, and not in a court of law. You acknowledge and agree that you and Uber are each waiving the right to a trial by jury or to participate as a plaintiff or class member in any purported class action or representative proceeding.Excerpt from Uber's Terms of Use
REGULATORY LANDSCAPE: This provision implicates the Federal Arbitration Act (FAA) in the US, which generally supports enforcement of such clauses, but also engages EU Directive 93/13/EEC on unfair contract terms and EU Directive 2013/11/EU on …
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
Search "[your state] attorney general consumer complaint" to find your state's direct complaint form
Coinbase's User Agreement includes a mandatory arbitration clause that most users may not have reviewed. Here is what the clause states and how the opt-out process works.
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This provision establishes the procedural framework for dispute resolution by mandating arbitration as the exclusive mechanism and eliminating class-based proceedings. The arbitration requirement applies to all disputes regardless of when the claim arises relative to the agreement date.
If you experience a problem with Uber, such as an overcharge, a safety incident, or a data privacy violation, you will generally be required to pursue that claim individually through arbitration rather than in court or as part of a group lawsuit, which can make pursuing small-value claims economically impractical.
ConductAtlas has identified this type of provision across 206 platforms. See the full comparison.
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