Before filing for arbitration, users must complete a mandatory informal dispute resolution process requiring written notice followed by a personal telephone or videoconference meeting with Uber within 60 days. The arbitrator is required to dismiss any arbitration demand filed before this process is completed, and multiple claimants may not share the same conference.
This analysis describes what Uber's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes a procedural condition precedent that must be satisfied before arbitration can commence, with automatic dismissal of non-compliant demands. The requirement that each individual claimant conduct a separate conference, combined with the 60-day timeline, creates a sequential procedural burden for users seeking to resolve disputes.
The agreement requires users to complete a personal informal dispute resolution conference with Uber before any arbitration demand can be filed, with the arbitrator required to dismiss demands that skip this step. Users must send written notice to Uber's Legal Department and participate personally in a telephone or videoconference within 60 days of Uber receiving that notice.
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Compare across platforms →"The parties therefore agree that, before either party demands arbitration against the other, you and Uber will personally meet and confer, via telephone or videoconference, in a good-faith effort to resolve informally any claim covered by this Arbitration Agreement. Multiple individuals initiating claims cannot participate in the same informal telephonic dispute resolution conference. Unless the parties agree otherwise in writing, if either party is represented by counsel, that party's counsel may participate in the conference, but the party must also appear at and fully participate in the conference. The party initiating the claim must give notice to the other party in writing of their intent to initiate an informal dispute resolution conference, which shall occur within 60 days after the other party receives such notice, unless an extension is mutually agreed upon by the parties. Engaging in an informal dispute resolution conference is a condition precedent that must be fulfilled before commencing arbitration, and the Arbitrator shall dismiss any arbitration demand filed before completion of an informal dispute resolution conference.Excerpt from Uber's Terms of Use
REGULATORY LANDSCAPE: Mandatory pre-arbitration notice and conference requirements in consumer contracts have been evaluated by courts under the FAA for whether they function as unreasonable barriers to arbitration.
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This provision establishes a procedural condition precedent that must be satisfied before arbitration can commence, with automatic dismissal of non-compliant demands. The requirement that each individual claimant conduct a separate conference, combined with the 60-day timeline, creates a sequential procedural burden for users seeking to resolve disputes.
The agreement requires users to complete a personal informal dispute resolution conference with Uber before any arbitration demand can be filed, with the arbitrator required to dismiss demands that skip this step. Users must send written notice to Uber's Legal Department and participate personally in a telephone or videoconference within 60 days of Uber receiving that notice.
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