When 50 or more substantially similar arbitration demands are filed by related law firms within 180 days, the terms classify this as a Mass Action subject to a special procedural track including a Special Master, threshold dispute resolution, and grouping of demands into batches of up to 100 by state of residence. Either party may opt out of arbitration within 30 days if the Mass Action Waiver is found to have been violated.
This analysis describes what Uber's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes a specific procedural framework that applies when arbitration demands are classified as a Mass Action, introducing a Special Master, stayed proceedings, and batched arbitration groups. The 50-demand threshold and 180-day window create an operationally specific definition of mass arbitration that triggers distinct procedural consequences including potential opt-out rights for both parties.
Under this clause, users whose arbitration demands are filed as part of a Mass Action by a law firm may have their proceedings consolidated into groups of up to 100 and subject to threshold review by a Special Master before proceeding. If the Mass Action Waiver is found to have been violated, both the user and Uber have the right to opt out of arbitration within 30 days.
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Compare across platforms →"The parties agree that the definition of a 'Mass Action' includes, but is not limited to, instances in which you or Uber are represented by a law firm or collection of law firms that has filed 50 or more arbitration demands of a substantially similar nature against the other party within 180 days of the arbitration demand filed on your or Uber's behalf. After proceedings before the Special Master have concluded, to the extent any of the Mass Arbitration Demands are permitted to proceed, the parties shall organize the Mass Arbitration Demands into groups of no more than 100 demands per group by state of residence, and then alphabetically by last name.Excerpt from Uber's Terms of Use
REGULATORY LANDSCAPE: Mass arbitration batching procedures have emerged as a response to coordinated mass arbitration filings and have been evaluated by courts under the FAA for consistency with arbitration agreement terms.
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This provision establishes a specific procedural framework that applies when arbitration demands are classified as a Mass Action, introducing a Special Master, stayed proceedings, and batched arbitration groups. The 50-demand threshold and 180-day window create an operationally specific definition of mass arbitration that triggers distinct procedural consequences including potential opt-out rights for both parties.
Under this clause, users whose arbitration demands are filed as part of a Mass Action by a law firm may have their proceedings consolidated into groups of up to 100 and subject to threshold review by a Special Master before proceeding. If the Mass Action Waiver is found to have been violated, both the user and Uber have the right …
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