Users with gross monthly income below 300% of the federal poverty guidelines are entitled to a waiver of arbitration filing, administrative, and provider fees, but not arbitrator fees, upon submission of specified income documentation. The documentation requirements differ for California and non-California disputes.
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This provision establishes an income-based fee waiver mechanism for arbitration costs, with the waiver available upon submission of AO 240 or a qualifying declaration. The exclusion of arbitrator fees from the waiver means that even qualifying users may face costs associated with the arbitrator's compensation depending on the arbitration provider's rules.
Users whose gross monthly income is below 300% of the federal poverty guidelines may request a waiver of arbitration filing and administrative fees by submitting income documentation to the arbitration provider; arbitrator fees are not covered by this waiver. California users must submit a sworn declaration of monthly income and household size, while non-California users must submit AO 240 or an equivalent declaration.
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Compare across platforms →"If you have a gross monthly income of less than 300% of the federal poverty guidelines, you are entitled to a waiver of arbitration fees and costs, exclusive of arbitrator fees. If you believe that you meet the requirements to obtain a fee waiver, and your demand for arbitration arises outside of California, then you may request a fee waiver only by submitting to the arbitration provider AO 240, Application to Proceed in District Court Without Prepaying Fees or Costs, or a declaration under oath containing all the information required by AO 240; if your demand for arbitration arises in California, then you must submit a declaration under oath providing your monthly income and the number of persons in your household.Excerpt from Uber's Terms of Use
REGULATORY LANDSCAPE: Arbitration fee waiver provisions interact with the FAA's requirement that arbitration not be prohibitively expensive, as established by the Supreme Court's guidance that arbitration costs must not effectively preclude access to the forum.
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This provision establishes an income-based fee waiver mechanism for arbitration costs, with the waiver available upon submission of AO 240 or a qualifying declaration. The exclusion of arbitrator fees from the waiver means that even qualifying users may face costs associated with the arbitrator's compensation depending on the arbitration provider's rules.
Users whose gross monthly income is below 300% of the federal poverty guidelines may request a waiver of arbitration filing and administrative fees by submitting income documentation to the arbitration provider; arbitrator fees are not covered by this waiver. California users must submit a sworn declaration of monthly income and household size, while non-California users must submit AO 240 or …
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