Uber · Uber Privacy Notice

Background Check and Criminal Record Data Processing

High severity
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What it is

Uber runs background checks on drivers using third-party companies and collects your criminal and driving record, which can be used to prevent you from joining or to remove you from the platform.

Consumer impact (what this means for users)

Your criminal history and driving record are collected by third-party background check companies on Uber's behalf and used to make eligibility decisions about your access to income on the platform — under the FCRA, you have the right to dispute inaccurate background check results before adverse action is taken.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Dispute a Fee
    Within 5 days
    If you believe your background check contains inaccurate information, contact Uber's background check provider directly (named in your pre-adverse action notice) to dispute the report. Also notify Uber at privacy@uber.com. Under FCRA you must receive a reasonable opportunity to dispute before adverse action is finalized.

How other platforms handle this

Calm Medium

Communications: we may record our communications including chat messages, phone, or video calls, such as when you utilize our chat-bot or provide us with feedback or market research.

Apple Medium

When you opt in to provide diagnostic and usage data, you consent to Apple's collection, use, and disclosure of this information as described in Apple's Privacy Policy. Apple may use this information to improve its products and services.

Stripe Medium

Depending on the context, 'you' might be an End Customer, End User, Representative, or Visitor... Personal Data refers to any information associated with an identified or identifiable individual, which can include data that you provide to us, and that we collect about you during your interaction wit...

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Why it matters (compliance & risk perspective)

Criminal record data is special category data under GDPR requiring explicit lawful basis, and the use of background check results in automated eligibility decisions creates risk of disproportionate impact on protected classes without adequate transparency about the decision criteria.

View original clause language
Uber collects background check information, including criminal and driving record information, as part of the onboarding process and on an ongoing basis in certain markets. This information is obtained through third-party background check providers. The results of background checks may be used to determine eligibility to use the Uber platform and may result in account deactivation.

Institutional analysis (Compliance & legal intelligence)

REGULATORY FRAMEWORK: Criminal record data is special category data under GDPR Art. 10, requiring specific legal basis (typically Art. 6(1)(c) legal obligation or Art. 9(2)(b) employment context). In the US, background checks by Consumer Reporting Agencies (CRAs) are governed by the Fair Credit Reporting Act (FCRA 15 U.S.C. §1681 et seq.), which requires (1) written disclosure and authorization before the check, (2) pre-adverse action notice with a copy of the report, (3) adverse action notice with FCRA rights disclosure, and (4) a reasonable dispute period. State equivalents (California ICRAA, New York Article 23-A, Ban-the-Box laws) impose additional restrictions. FTC enforcement authority over CRAs and users of consumer reports.

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Applicable agencies

  • FTC
    FTC is the primary federal enforcement authority for the Fair Credit Reporting Act (FCRA) and enforces compliance by both background check CRAs and users of consumer reports including Uber.
    File a complaint →
  • CFPB
    The CFPB has shared enforcement authority over FCRA compliance for consumer reporting agencies and has jurisdiction over background check disputes affecting financial access.
    File a complaint →

Applicable regulations

EU AI Act
European Union
BIPA
Illinois, USA
CCPA/CPRA
California, USA
COPPA
United States Federal
CAN-SPAM
United States Federal
DMA
European Union
FCRA
United States Federal
GDPR
European Union
GLBA
United States Federal
HIPAA
United States Federal
TCPA
United States Federal
UK GDPR
United Kingdom

Provision details

Document information
Document
Uber Privacy Notice
Entity
Uber
Document last updated
March 14, 2026
Tracking information
First tracked
April 9, 2026
Last verified
April 9, 2026
Record ID
CA-P-002472
Document ID
CA-D-00110
Evidence Provenance
Source URL
Wayback Machine
SHA-256
da455350bcd5c09edc54361c40211ba929e95e035f6c5586acadc0ab4cefcd8f
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: Uber | Document: Uber Privacy Notice | Record: CA-P-002472
Captured: 2026-04-09 09:01:00 UTC | SHA-256: da455350bcd5c09e…
URL: https://conductatlas.com/platform/uber/uber-privacy-notice/background-check-and-criminal-record-data-processing/
Accessed: April 29, 2026
Classification
Severity
High
Categories

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