Twilio · Twilio Sub-Processors · View original document ↗

AWS CDP Segment hosting customer-selected region

Medium severity High confidence Explicitdocumentlanguage Common · 290 of 352 platforms
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Recent governance activity Twilio recorded 2 documented changes in the last 30 days.
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This analysis describes what Twilio's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Customers have a meaningful choice over where their CDP Segment data is hosted, which has direct implications for data residency and compliance obligations.

Consumer impact (what this means for users)

Customers can choose whether their CDP Segment data is hosted in the USA or EU (Dublin), with AWS as the underlying infrastructure provider.

How other platforms handle this

Zoom Medium

Meeting and call recordings (if saved to the cloud by Customer Transcriptions of meeting or call recordings (if meeting recorded and saved to the cloud by Customer)

Figure AI Medium

Hosting, technology and communication providers. Analytics providers for web traffic or usage of our Services. Security and fraud prevention consultants. Support and customer service vendors.

Webull Medium

disclosure is required by a third-party to complete a transaction initiated by the user

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▸ View Original Clause Language DOCUMENT RECORD
"
Infrastructure Provider providing hosting services and storage. USA or EU (Dublin) as selected by customers

— Excerpt from Twilio's Twilio Sub-Processors

Applicable regulations

CCPA/CPRA
California, USA
Connecticut Data Privacy Act Amendments
US-CT
CAN-SPAM
United States Federal
FTC Act Section 5
United States Federal
GDPR
European Union
Indiana Consumer Data Protection Act
US-IN
Kentucky Consumer Data Protection Act
US-KY
Universal Opt-Out Mechanism Expansion 2026
US

Provision details

Document information
Document
Twilio Sub-Processors
Entity
Twilio
Document last updated
July 6, 2026
Tracking information
First tracked
July 6, 2026
Last verified
July 9, 2026
Record ID
CA-P-068176
Document ID
CA-D-00933
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
eb0c920c72df0732ba3434b4acbc87ddf3cac2ad805f3e24639ec619d81bba39
Analysis generated
July 6, 2026 23:19 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Twilio
Document: Twilio Sub-Processors
Record ID: CA-P-068176
Captured: 2026-07-06 23:19:28 UTC
SHA-256: eb0c920c72df0732…
URL: https://conductatlas.com/platform/twilio/twilio-sub-processors/provision/CA-P-068176/aws-cdp-segment-hosting-customer-selected-region/
Accessed: July 13, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Twilio's AWS CDP Segment hosting customer-selected region clause do?

Customers have a meaningful choice over where their CDP Segment data is hosted, which has direct implications for data residency and compliance obligations.

How does this clause affect you?

Customers can choose whether their CDP Segment data is hosted in the USA or EU (Dublin), with AWS as the underlying infrastructure provider.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 290 platforms. See the full comparison.

Is ConductAtlas affiliated with Twilio?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Twilio.