This analysis describes what Twilio's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Data involved in AI-powered features of Twilio's product is processed by OpenAI in the USA, a third-party sub-processor with its own data handling practices.
Interpretive note: The excerpt is minimal and does not specify which product or which data is involved. The clause name references 'customer defined workflows' but this language does not appear in the excerpt itself.
If you use AI functionality within Twilio's product, your data may be processed by OpenAI in the USA.
How other platforms handle this
Personal data contained in customer defined workflows Vendor for AI functionality in product USA
In certain cases, you may directly interact with an AI-supported chatbot, agent, or similar communications channel as further detailed in the Hims & Hers Terms and Conditions.
PRIOR TO ANY USE OF A MODEL, CUSTOMER AND ITS AUTHORIZED USERS WILL MAKE THEIR OWN DETERMINATIONS AS TO THE EFFICACY, ACCURACY, LAWFULNESS, AND APPROPRIATENESS OF THE MODEL OR ANY OUTPUT FOR ANY GIVEN USE.
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"Vendor for AI functionality in product USA https://openai.com/security— Excerpt from Twilio's Twilio Sub-Processors
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Data involved in AI-powered features of Twilio's product is processed by OpenAI in the USA, a third-party sub-processor with its own data handling practices.
If you use AI functionality within Twilio's product, your data may be processed by OpenAI in the USA.
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