This analysis describes what Twilio's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The clause establishes the operational mechanism by which Twilio shares customer data with marketplace partners. This data sharing is structured as integral to enabling integrated services that customers select, rather than as a separate or optional disclosure practice.
The updated notice establishes more explicit disclosures of Twilio's Data Privacy Framework certifications and specifies the legal hierarchy governing data processing. Under the revised policy, the DPF Principles now take precedence if they conflict with other terms in the privacy notice. The updated language also clarifies your right to opt out of third-party disclosures (except to service providers acting on Twilio's behalf) and to opt out of uses that materially differ from original collection purposes. You can exercise these choices by contacting privacy@twilio.com.
View change record →The updated Privacy Notice now provides more detailed explanations of how Twilio collects and processes personal data, including explicit definitions of what constitutes personal data and descriptions of direct relationships (when you create an account or opt into communications) versus indirect relationships (when you are a customer of one of Twilio's customers). The revised language establishes that Twilio acts as a data controller and determines how and why personal data is processed, subject to applicable law. The notice states it aims to be transparent about data use and to explain how you can exercise your rights, but the change itself does not modify what data is collected, how it is used, or what rights or controls are available to you.
View change record →Users who enable add-ons or integrations from the Twilio Marketplace authorize the transfer of their Contact Data and Customer Account Data to those third-party providers as a condition of accessing the chosen functionality. The scope of shared data is determined by which integrations a user selects.
How other platforms handle this
We do not share your personal data with any third-party advertisers or ad networks for their advertising except for: (i) hashed or device identifiers (to the extent they are personal data in some countries), (ii) with your separate permission (e.g., in a lead generation form) or (iii) data already v...
We may share your personal information with third-party vendors and service providers that perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. We may also share your personal information with busines...
We may share your information with third-party partners, including advertising and analytics companies, to help us understand how you use our services and to show you more relevant ads. These third parties may use cookies, web beacons, and other tracking technologies to collect information about you...
Monitoring
Twilio has changed this document before.
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"Partners & Integrated Service Providers: Third party partners who provide 'add-ons' or integrations to our Services through the Twilio Marketplace or other Twilio provided catalogue (such as Segment Connections). To facilitate seamless interoperability between Twilio and third-party services. This includes disclosing Contact Data and Customer Account Data to those partners to enable the chosen functionality.— Excerpt from Twilio's Twilio Privacy Notice
ConductAtlas detected a major restructuring of Meta’s privacy policy that removed detailed consumer rights disclosures and relocated them to separate documents.
Your genetic data may be transferred to a new owner as a business asset. Here is what the Terms of Service actually say and what you can do right now.
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The clause establishes the operational mechanism by which Twilio shares customer data with marketplace partners. This data sharing is structured as integral to enabling integrated services that customers select, rather than as a separate or optional disclosure practice.
Users who enable add-ons or integrations from the Twilio Marketplace authorize the transfer of their Contact Data and Customer Account Data to those third-party providers as a condition of accessing the chosen functionality. The scope of shared data is determined by which integrations a user selects.
ConductAtlas has identified this type of provision across 18 platforms. See the full comparison.
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