US-based commercial users are required to resolve disputes with TikTok through individual binding arbitration administered by NAM under California law, and both parties waive the right to pursue class, collective, or representative actions. A 60-day informal resolution process must be completed before arbitration can be initiated.
This analysis describes what TikTok Ads's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision requires that US-based commercial users resolve all claims through individual arbitration administered by NAM, under the Federal Arbitration Act, rather than through court proceedings, and waives participation in class or collective actions. The informal resolution process, including a 60-day response period, is a contractual prerequisite to filing any legal action.
Under this clause, US-based commercial users are contractually required to pursue disputes individually through NAM arbitration rather than through court litigation, and the agreement states that both parties waive rights to class or collective action proceedings. The agreement also requires completion of an informal dispute resolution process before arbitration may be initiated.
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Compare across platforms →"PLEASE REVIEW THIS SECTION CAREFULLY, AS YOU AND TIKTOK MUTUALLY AGREE TO WAIVE OUR RESPECTIVE RIGHTS TO RESOLUTION OF DISPUTES IN A COURT OF LAW BY A JUDGE OR JURY, AND AGREE TO RESOLVE ANY CLAIM OR DISPUTE AGAINST EACH OTHER ON AN INDIVIDUAL BASIS IN ARBITRATION, EXCEPT AS EXPRESSLY OTHERWISE PROVIDED IN THIS SECTION. The parties agree that after completing the informal dispute resolution process in Section 14.2(a), any remaining dispute, controversy, or claim relating to or arising out of your access to or use of the Commercial Products under these Commercial Terms, or the existence, breach, termination, enforcement, interpretation or validity of the Commercial Terms will be resolved by binding individual arbitration, rather than by a court of law, except as otherwise provided below. By agreeing to this Arbitration Agreement, you and TikTok expressly agree not to initiate or participate in any existing or future class, collective or representative actions against the other.Excerpt from TikTok Ads's TikTok Advertising Terms
1) REGULATORY LANDSCAPE: This provision is governed by the Federal Arbitration Act, 9 U.S.C.
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This provision requires that US-based commercial users resolve all claims through individual arbitration administered by NAM, under the Federal Arbitration Act, rather than through court proceedings, and waives participation in class or collective actions. The informal resolution process, including a 60-day response period, is a contractual prerequisite to filing any legal action.
Under this clause, US-based commercial users are contractually required to pursue disputes individually through NAM arbitration rather than through court litigation, and the agreement states that both parties waive rights to class or collective action proceedings. The agreement also requires completion of an informal dispute resolution process before arbitration may be initiated.
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