Any legal disputes that do go to court must be filed in California under California law, regardless of where you live.
This analysis describes what Ticketmaster's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
If you live outside California, this clause requires you to litigate in a distant jurisdiction, which is a practical barrier to pursuing claims in court even where arbitration does not apply.
Interpretive note: EU and UK consumer protection frameworks may override the California choice-of-law and forum selection clauses for users in those jurisdictions, creating uncertainty about effective governing law for international consumers.
Removal of specific governing law and jurisdictional venue provisions leaves unclear which law governs and where disputes would be litigated.
View full change record →Consumers outside California who have claims that fall outside arbitration, such as injunctive relief, face the practical burden of litigating in Los Angeles, which may deter legitimate disputes.
How other platforms handle this
In the EU and EEA, the choice of Texas governing law shall not apply only where a mandatory consumer protection law explicitly prohibits such choice of law provisions.
For any claims that are not subject to arbitration...U.S. Residents: Delaware law; venue exclusively in the state or federal courts in New Castle County, Delaware
These Terms are governed by the laws of the State of California and the United States without regard to conflicts of laws provisions
"These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. To the extent the parties are permitted under these Terms to initiate litigation in a court, both parties agree to submit to the personal jurisdiction of the state and federal courts located in Los Angeles, California.Excerpt from Ticketmaster's Terms of Use
(1) REGULATORY LANDSCAPE: California choice-of-law and forum selection clauses are generally enforceable under US contract law, though courts in some states apply local consumer protection statutes regardless of choice-of-law provisions.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
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If you live outside California, this clause requires you to litigate in a distant jurisdiction, which is a practical barrier to pursuing claims in court even where arbitration does not apply.
Consumers outside California who have claims that fall outside arbitration, such as injunctive relief, face the practical burden of litigating in Los Angeles, which may deter legitimate disputes.
ConductAtlas has identified this type of provision across 267 platforms. See the full comparison.
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