You are not allowed to use bots, scripts, or automated tools to purchase tickets or interact with Ticketmaster's website, and violations can result in order cancellation or account termination.
This analysis describes what Ticketmaster's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
While this policy is designed to prevent scalping bots, it also means that any automated purchasing behavior, even inadvertent use of browser extensions or purchasing tools, could result in order cancellation without a refund.
Interpretive note: The breadth of 'automated means' is not precisely defined in the agreement, creating ambiguity about whether common browser tools or accessibility software could inadvertently trigger this prohibition.
Removal of specific anti-bot language may reduce enforceability of prohibitions against automated ticket purchasing, potentially facilitating bot usage.
View full change record →Consumers who use third-party browser tools or purchasing aids that Ticketmaster classifies as automated may find their orders cancelled under this provision, losing their place in queue for in-demand events without a clear appeals process.
How other platforms handle this
If we learn that we've collected the personal data of a child under the age of 13 or 16, as applicable, we'll take reasonable steps to delete the personal data. This may require us to delete the Skillshare account...
Our moderators will thoughtfully consider any explanations and supplemental information provided by the Member when deciding whether to take action or reinstate access.
If we become aware that a child has provided us with personal data without parental consent, we remove such data and terminate the child's account (except where we are required to retain all or a portion of such data for compliance purposes).
"You agree that you will not use any robot, spider, scraper, or other automated means to access the Services for any purpose without our express written permission. You also agree that you will not: (i) take any action that imposes, or may impose in our sole discretion an unreasonable or disproportionately large load on our infrastructure; (ii) use any device, software or routine that interferes or attempts to interfere with the normal working of our Site; or (iii) attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide the Services.Excerpt from Ticketmaster's Terms of Use
(1) REGULATORY LANDSCAPE: The Better Online Ticket Sales (BOTS) Act of 2016 federally prohibits the use of automated software to circumvent ticket purchase limits or security measures, aligning with this contractual prohibition.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
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While this policy is designed to prevent scalping bots, it also means that any automated purchasing behavior, even inadvertent use of browser extensions or purchasing tools, could result in order cancellation without a refund.
Consumers who use third-party browser tools or purchasing aids that Ticketmaster classifies as automated may find their orders cancelled under this provision, losing their place in queue for in-demand events without a clear appeals process.
ConductAtlas has identified this type of provision across 277 platforms. See the full comparison.
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