You are not allowed to use bots, scripts, or automated tools to purchase tickets or interact with Ticketmaster's website, and violations can result in order cancellation or account termination.
This analysis describes what Ticketmaster's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The restriction establishes procedural requirements governing how users may interact with Ticketmaster's infrastructure and systems. The provision operates as a technical access control mechanism designed to protect platform stability and prevent circumvention of ticket allocation systems and pricing structures.
Interpretive note: The breadth of 'automated means' is not precisely defined in the agreement, creating ambiguity about whether common browser tools or accessibility software could inadvertently trigger this prohibition.
Consumers who use third-party browser tools or purchasing aids that Ticketmaster classifies as automated may find their orders cancelled under this provision, losing their place in queue for in-demand events without a clear appeals process.
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"You agree that you will not use any robot, spider, scraper, or other automated means to access the Services for any purpose without our express written permission. You also agree that you will not: (i) take any action that imposes, or may impose in our sole discretion an unreasonable or disproportionately large load on our infrastructure; (ii) use any device, software or routine that interferes or attempts to interfere with the normal working of our Site; or (iii) attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide the Services.— Excerpt from Ticketmaster's Ticketmaster Terms of Use
(1) REGULATORY LANDSCAPE: The Better Online Ticket Sales (BOTS) Act of 2016 federally prohibits the use of automated software to circumvent ticket purchase limits or security measures, aligning with this contractual prohibition. The FTC has enforcement authority under the BOTS Act. However, the contractual definition of prohibited 'automated means' may be broader than the statutory definition, and its application to ordinary browser behavior warrants scrutiny. (2) GOVERNANCE EXPOSURE: Low for compliant consumers. Medium for enforcement consistency, as overly broad application of automated-use prohibitions could result in cancellation of legitimate orders and associated FTC or state AG complaints. (3) JURISDICTION FLAGS: The BOTS Act applies federally to US consumers. EU consumers may have additional rights to contest order cancellations based on automated classification decisions under GDPR Article 22, which restricts solely automated decision-making with legal or similarly significant effects. (4) CONTRACT AND VENDOR IMPLICATIONS: Technology vendors or resellers integrating with Ticketmaster should ensure their systems do not trigger this prohibition, as doing so could result in termination of API access or partnership agreements. (5) COMPLIANCE CONSIDERATIONS: Compliance teams should assess whether Ticketmaster's automated detection systems produce false positives at a rate that creates meaningful consumer harm, and whether consumer-facing disclosure of automated order review is adequate.
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The restriction establishes procedural requirements governing how users may interact with Ticketmaster's infrastructure and systems. The provision operates as a technical access control mechanism designed to protect platform stability and prevent circumvention of ticket allocation systems and pricing structures.
Consumers who use third-party browser tools or purchasing aids that Ticketmaster classifies as automated may find their orders cancelled under this provision, losing their place in queue for in-demand events without a clear appeals process.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Ticketmaster.