Children under 13 are not allowed to use Ticketmaster, and the company states it will delete personal information collected from users under 13 if discovered.
This analysis describes what Ticketmaster's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This clause signals that Ticketmaster does not have COPPA-compliant parental consent mechanisms in place, and relies on users self-certifying their age, which may not adequately protect minors who access the platform.
Interpretive note: The COPPA compliance adequacy of Ticketmaster's passive prohibition approach depends on whether the service is considered 'directed to children' under the FTC's multifactor analysis, which is not resolved by this clause alone.
Parents should be aware that Ticketmaster does not have active age verification at account creation, and any personal data collected from a child under 13 may be retained until Ticketmaster discovers the violation, which could involve a delay.
How other platforms handle this
Our Products are not directed at children. You must be at least 13 years old to use our Products. If you are under the age of 18, you must have the permission of your parent or legal guardian to use our Products. You represent that you are 13 years of age or older, that you have the legal right to e...
Customer will not, and will not permit any other person (including any End User) to: ... (d) attempt to reverse engineer, decompile, or otherwise attempt to discover the source code or underlying components (e.g., algorithms, weights, or systems) of the Mistral AI Products, including using the Outpu...
By using the Services or creating an account, you represent, warrant and agree that: You are not an insurance company or an employer; and You will not use the Services for any investigative forensic genealogy uses.
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"The Services are not directed to children under the age of 13. If you are under 13 years of age, please do not use or access the Services at any time or in any manner. If we learn that personally identifiable information has been collected through the Services from persons under 13 years of age and without verifiable parental consent, then we will take the appropriate steps to delete this information.— Excerpt from Ticketmaster's Ticketmaster Terms of Use
(1) REGULATORY LANDSCAPE: This provision directly engages the Children's Online Privacy Protection Act (COPPA), enforced by the FTC, which requires verifiable parental consent before collecting personal data from children under 13. A passive prohibition on minor use, without active age verification or parental consent mechanisms, may not satisfy COPPA compliance obligations. The FTC has taken enforcement action against platforms that relied on self-certification of age without additional verification measures. (2) GOVERNANCE EXPOSURE: Medium. The reactive deletion commitment ('if we learn') suggests a passive rather than proactive COPPA compliance posture, which has been a basis for FTC enforcement in other platform contexts. (3) JURISDICTION FLAGS: COPPA applies federally in the US. The EU's GDPR sets the age of digital consent at 16 by default (with member state discretion to lower to 13), and requires verifiable consent mechanisms for minors below that threshold. The UK's Age Appropriate Design Code imposes additional obligations for services likely to be accessed by children. (4) CONTRACT AND VENDOR IMPLICATIONS: Ticketmaster's reliance on self-certification creates potential liability exposure if the platform is determined to be directed to or likely accessed by minors, which COPPA evaluates based on content, features, and audience characteristics rather than solely on stated prohibitions. (5) COMPLIANCE CONSIDERATIONS: Legal teams should assess whether Ticketmaster's service characteristics, including event content popular with younger audiences, could trigger a COPPA 'directed to children' analysis, and whether current age gate mechanisms satisfy FTC standards.
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This clause signals that Ticketmaster does not have COPPA-compliant parental consent mechanisms in place, and relies on users self-certifying their age, which may not adequately protect minors who access the platform.
Parents should be aware that Ticketmaster does not have active age verification at account creation, and any personal data collected from a child under 13 may be retained until Ticketmaster discovers the violation, which could involve a delay.
ConductAtlas has identified this type of provision across 2 platforms. See the full comparison.
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