Children under 13 are not allowed to use Ticketmaster, and the company states it will delete personal information collected from users under 13 if discovered.
This analysis describes what Ticketmaster's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This clause signals that Ticketmaster does not have COPPA-compliant parental consent mechanisms in place, and relies on users self-certifying their age, which may not adequately protect minors who access the platform.
Interpretive note: The COPPA compliance adequacy of Ticketmaster's passive prohibition approach depends on whether the service is considered 'directed to children' under the FTC's multifactor analysis, which is not resolved by this clause alone.
Shifted from prohibition of under-13 use to allowing minors 13+ with parental authorization, and requires parent/guardian acceptance of Terms on behalf of minors.
View full change record →Parents should be aware that Ticketmaster does not have active age verification at account creation, and any personal data collected from a child under 13 may be retained until Ticketmaster discovers the violation, which could involve a delay.
How other platforms handle this
If you choose to reveal any personal information about yourself to other users, you do so at your own risk. We strongly encourage you to use caution in disclosing any personal information online.
When you are asked to provide information, you may decline to do so; but if you choose not to provide information that is necessary to provide some of our Services, you may not be able to use those Services.
to object to profiling activities based on our own legitimate interests
"The Services are not directed to children under the age of 13. If you are under 13 years of age, please do not use or access the Services at any time or in any manner. If we learn that personally identifiable information has been collected through the Services from persons under 13 years of age and without verifiable parental consent, then we will take the appropriate steps to delete this information.Excerpt from Ticketmaster's Terms of Use
(1) REGULATORY LANDSCAPE: This provision directly engages the Children's Online Privacy Protection Act (COPPA), enforced by the FTC, which requires verifiable parental consent before collecting personal data from children under 13.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
Ad personalization controls removed. Contact scanning added. Advertiser data partnerships quietly dropped. A timeline of every change.
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This clause signals that Ticketmaster does not have COPPA-compliant parental consent mechanisms in place, and relies on users self-certifying their age, which may not adequately protect minors who access the platform.
Parents should be aware that Ticketmaster does not have active age verification at account creation, and any personal data collected from a child under 13 may be retained until Ticketmaster discovers the violation, which could involve a delay.
ConductAtlas has identified this type of provision across 290 platforms. See the full comparison.
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