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This provision authorizes T-Mobile to contact customers at any telephone number provided, using prerecorded voice or automatic telephone dialing systems, for any purpose including marketing, billing, and collection. The consent survives account cancellation and the customer represents that all users on the account have provided equivalent consent.
This analysis describes what T-Mobile's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes that the customer's consent to TCPA-regulated contact methods, including autodialers and prerecorded voice messages, continues after the account is cancelled, and extends to all users on the account based on the customer's representation. The survivability of consent post-cancellation and the customer's representation of third-party consent on behalf of account users are operationally significant features of this clause.
The updated terms expand T-Mobile's authority to suspend or terminate service by explicitly including theft and unlawful conduct as grounds for suspension or service denial, beyond the previously stated prohibited uses. The agreement also clarifies that price commitments embedded in Rate Plans do not automatically extend to new technologies, features, or services unless expressly stated, meaning customers cannot assume their locked price applies if T-Mobile introduces new offerings. Additionally, the terms now state that reconnection or restoration of service after suspension may incur a fee. These changes modify the conditions under which service can be interrupted and the predictability of pricing as services evolve.
View change record →This new high-severity provision grants T-Mobile broad consent to use autodialers and prerecorded voice for marketing and collection purposes across all contact channels, potentially exposing customers to increased telemarketing and debt collection calls.
View full change record →Under this clause, T-Mobile is authorized to contact customers via autodialer and prerecorded voice for any purpose, including marketing, using any telephone number the customer has provided, and this authorization continues after account cancellation. The agreement also places the burden on the primary account holder to represent that all other users on the account have consented to such contact.
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"We may contact you on any telephone number provided to us by you for any purpose, including marketing, and in any manner permitted by law. You expressly consent to be contacted by T-Mobile for any purpose, including billing and collection, at any mailing address, T-Mobile Apps, telephone number, email address, or any other electronic address where you may be reached. You agree that T-Mobile may contact you in any manner, including pre-recorded artificial voice or an automatic telephone dialing system. You represent that all users on your account have consented to be contacted by us as described in this section. You agree that all consents provided in this section will survive cancellation of your Services and account.Excerpt from T-Mobile's Terms and Conditions
REGULATORY LANDSCAPE: This provision directly implicates the Telephone Consumer Protection Act (TCPA), enforced by the FCC, which governs the use of automatic telephone dialing systems and prerecorded voice messages for marketing and other purposes. The FCC has issued guidance on the revocability of TCPA consent, and courts have addressed whether post-cancellation survivability of consent provisions are consistent with TCPA requirements. Recent FCC rulemaking on one-to-one consent may engage with provisions of this type. GOVERNANCE EXPOSURE: High. The provision requires the primary account holder to represent that all users on the account have consented to autodialer and prerecorded voice contact, creating a third-party consent representation obligation that may not be operationally verified. If any account user has not in fact consented, the representation may not satisfy TCPA requirements, creating potential compliance exposure. JURISDICTION FLAGS: California's Invasion of Privacy Act and other state-level telecommunications statutes may interact with the scope of this consent provision. The survivability of consent post-cancellation may face challenge under state laws that limit the duration of consent or require affirmative renewal. CONTRACT AND VENDOR IMPLICATIONS: Business accounts should assess whether employees or other individuals designated as account users have been informed of and have consented to autodialer and prerecorded voice contact from T-Mobile as represented by the account holder in these terms. COMPLIANCE CONSIDERATIONS: Organizations managing T-Mobile business accounts should review their internal processes for informing account users of the consent representation made on their behalf. Legal teams should evaluate whether the post-cancellation survival of this consent provision is consistent with applicable FCC guidance and state law, as this is an area of active regulatory development.
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This provision establishes that the customer's consent to TCPA-regulated contact methods, including autodialers and prerecorded voice messages, continues after the account is cancelled, and extends to all users on the account based on the customer's representation. The survivability of consent post-cancellation and the customer's representation of third-party consent on behalf of account users are operationally significant features of this clause.
Under this clause, T-Mobile is authorized to contact customers via autodialer and prerecorded voice for any purpose, including marketing, using any telephone number the customer has provided, and this authorization continues after account cancellation. The agreement also places the burden on the primary account holder to represent that all other users on the account have consented to such contact.
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