“YOU AND WE EACH AGREE THAT, EXCEPT AS PROVIDED BELOW, ALL CLAIMS AND DISPUTES BETWEEN YOU AND T-MOBILE WILL BE RESOLVED BY INDIVIDUAL BINDING ARBITRATION OR IN SMALL CLAIMS COURT... THERE IS NO JUDGE OR JURY IN ARBITRATION...”
This provision requires all disputes between customers and T-Mobile, including those related to privacy, data security, services, devices, products, and billing, to be resolved through individual binding arbitration administered by the AAA or through small claims court, rather than through court litigation. A 30-day opt-out window is available from the date of device purchase or service activation.
This analysis describes what T-Mobile's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Mandatory individual binding arbitration removes access to standard civil court for nearly all disputes and eliminates the right to a judge or jury in arbitration.
Interpretive note: The canonical claim states the primary proposition (mandatory individual binding arbitration or small claims court). The absence of a judge or jury in arbitration and the small claims court alternative are separately noted in omitted_material.
The updated terms remove prior language stating that if a promotional rate plan customer qualifies for a price-related promotion, T-Mobile will not increase monthly recurring charges except per promotion terms. The revised language now states that price commitments do not extend to new technologies, features, or services unless expressly stated otherwise. This means promotional customers may face price increases for new services or technologies not explicitly covered by their original promotion. Additionally, T-Mobile expanded grounds for service termination to include theft and unlawful conduct, and restructured how account authorization and credentials are managed, requiring authentication of Authorized Users before access is granted.
View change record →Under this clause, customers who do not opt out within 30 days of device purchase or service activation are required to resolve all disputes with T-Mobile through individual arbitration rather than court litigation. The agreement states that the arbitrator may award the same damages and relief as a court, including attorneys' fees, on an individual basis.
How other platforms handle this
If any part of these arbitration terms is found to be illegal or unenforceable, the remainder will remain in effect, except that if a finding...would allow class arbitration...this entire dispute resolution section will be unenforceable.
you may reject the change by sending us written notice within 30 days of the change to Credit Karma's address for Notice, in which case your account with Credit Karma will be immediately terminated
"YOU AND WE EACH AGREE THAT, EXCEPT AS PROVIDED BELOW, ALL CLAIMS AND DISPUTES BETWEEN YOU AND T-MOBILE WILL BE RESOLVED BY INDIVIDUAL BINDING ARBITRATION OR IN SMALL CLAIMS COURT... THERE IS NO JUDGE OR JURY IN ARBITRATION...Excerpt from T-Mobile's Terms and Conditions
REGULATORY LANDSCAPE: The provision expressly invokes the Federal Arbitration Act as the governing framework, asserting that federal arbitration law preempts state law on enforceability questions.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
Search "[your state] attorney general consumer complaint" to find your state's direct complaint form
Coinbase's User Agreement includes a mandatory arbitration clause that most users may not have reviewed. Here is what the clause states and how the opt-out process works.
561 arbitration provisions across 197 platforms. ConductAtlas tracks how dispute resolution is being restructured across the internet.
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Mandatory individual binding arbitration removes access to standard civil court for nearly all disputes and eliminates the right to a judge or jury in arbitration.
Under this clause, customers who do not opt out within 30 days of device purchase or service activation are required to resolve all disputes with T-Mobile through individual arbitration rather than court litigation. The agreement states that the arbitrator may award the same damages and relief as a court, including attorneys' fees, on an individual basis.
ConductAtlas has identified this type of provision across 196 platforms. See the full comparison.
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