This provision establishes that if any claim proceeds in court rather than arbitration, both the customer and T-Mobile waive the right to a jury trial. The waiver applies in any court proceeding, regardless of the basis for the claim.
This analysis describes what T-Mobile's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Any court dispute between the customer and T-Mobile will be decided by a judge alone, with no jury, regardless of which party would otherwise have the right to request one.
The updated terms expand T-Mobile's authority to suspend or terminate service by explicitly including theft and unlawful conduct as grounds for suspension or service denial, beyond the previously stated prohibited uses. The agreement also clarifies that price commitments embedded in Rate Plans do not automatically extend to new technologies, features, or services unless expressly stated, meaning customers cannot assume their locked price applies if T-Mobile introduces new offerings. Additionally, the terms now state that reconnection or restoration of service after suspension may incur a fee. These changes modify the conditions under which service can be interrupted and the predictability of pricing as services evolve.
View change record →This new high-severity provision eliminates jury trial rights even in non-arbitrated court proceedings, significantly limiting customers' procedural protections.
View full change record →Under this clause, any dispute between a customer and T-Mobile that proceeds in court rather than arbitration will be decided by a judge rather than a jury, as both parties waive the right to a jury trial for all court proceedings.
How other platforms handle this
If, however, this Class Action Waiver is deemed invalid or unenforceable with respect to a particular Dispute...neither you nor Chegg will be entitled to arbitration of such Dispute.
the arbitration provider, National Arbitration and Mediation ("NAM"), shall not accept or administer any demand for arbitration and shall administratively close any arbitration unless the Party bringing such demand for arbitration can certify in writing that the terms...were fully satisfied.
Neither you nor we may elect arbitration of any claims seeking only individualized relief asserted by you or us in small claims court, so long as the action remains in that court and is not removed or appealed de novo...
"If a claim proceeds in court rather than through arbitration, YOU AND WE EACH WAIVE ANY RIGHT TO A JURY TRIAL.Excerpt from T-Mobile's Terms and Conditions
REGULATORY LANDSCAPE: Jury trial waivers in consumer contracts are subject to enforceability analysis under state law, as several states prohibit or limit pre-dispute jury trial waivers in consumer agreements.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
Search "[your state] attorney general consumer complaint" to find your state's direct complaint form
Coinbase's User Agreement includes a mandatory arbitration clause that most users may not have reviewed. Here is what the clause states and how the opt-out process works.
561 arbitration provisions across 197 platforms. ConductAtlas tracks how dispute resolution is being restructured across the internet.
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Any court dispute between the customer and T-Mobile will be decided by a judge alone, with no jury, regardless of which party would otherwise have the right to request one.
Under this clause, any dispute between a customer and T-Mobile that proceeds in court rather than arbitration will be decided by a judge rather than a jury, as both parties waive the right to a jury trial for all court proceedings.
ConductAtlas has identified this type of provision across 205 platforms. See the full comparison.
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