“Unless otherwise provided by law, you must notify us in writing of any dispute regarding your bill or Charges to your account within 60 days after the date you first receive the disputed bill or Charge”
This analysis describes what T-Mobile's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Failing to notify T-Mobile in writing within 60 days may extinguish the customer's ability to dispute that bill or charge.
The updated terms expand T-Mobile's authority to suspend or terminate service by explicitly including theft and unlawful conduct as grounds for suspension or service denial, beyond the previously stated prohibited uses. The agreement also clarifies that price commitments embedded in Rate Plans do not automatically extend to new technologies, features, or services unless expressly stated, meaning customers cannot assume their locked price applies if T-Mobile introduces new offerings. Additionally, the terms now state that reconnection or restoration of service after suspension may incur a fee. These changes modify the conditions under which service can be interrupted and the predictability of pricing as services evolve.
View change record →Customers must act within a strict 60-day written-notice deadline or risk losing the ability to dispute a charge.
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"Unless otherwise provided by law, you must notify us in writing of any dispute regarding your bill or Charges to your account within 60 days after the date you first receive the disputed bill or ChargeExcerpt from T-Mobile's Terms and Conditions
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Failing to notify T-Mobile in writing within 60 days may extinguish the customer's ability to dispute that bill or charge.
Customers must act within a strict 60-day written-notice deadline or risk losing the ability to dispute a charge.
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