Customer may export data during the subscription term, subject to plan limitations. After the subscription term or account deletion, Synthesia will delete Customer Data and Custom Avatars unless legally prohibited, and has no obligation to maintain or provide access to that data.
This analysis describes what Synthesia's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes that Customer Data and Custom Avatars, including any biometric data incorporated in avatars, will be deleted upon account closure unless legally prohibited, and that Synthesia has no post-term data retention obligation. Export capability during the term may be restricted by the Customer's subscription plan, which means lower-tier plan holders may have limited data portability options.
Interpretive note: The timeline and specific procedures for post-deletion data destruction are not specified in the Customer Terms and are deferred to the Security Practices document, which is incorporated by reference but not reproduced here.
Under this clause, Customer Data and Custom Avatars are deleted upon account deletion, subject to legal retention requirements. The ability to export data before account closure may be limited by the Customer's subscription plan, and Synthesia has no obligation to maintain data or custom AI components after the subscription term ends.
Cross-platform context
See how other platforms handle Data Portability and Deletion and similar clauses.
Compare across platforms →"During the term of a subscription, Customer will be permitted to export Customer Data via the Services; provided, that Customer acknowledges and agrees that such ability to export may be limited by the applicable Services plan in effect and the data retention settings enabled by Customer. Following the Term, Synthesia shall have no obligation to maintain, support or provide any Customer Data or Custom Avatars, or to retrain or fine tune any artificial intelligence components of the Services, and upon Customer's deletion of its account, Synthesia shall, unless legally prohibited, delete all Customer Data and Custom Avatars in its systems or otherwise in its possession or under its control in accordance with the practices set forth in our Security Practices.Excerpt from Synthesia's Terms of Service
1.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
Get the research letter
Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.
This provision establishes that Customer Data and Custom Avatars, including any biometric data incorporated in avatars, will be deleted upon account closure unless legally prohibited, and that Synthesia has no post-term data retention obligation. Export capability during the term may be restricted by the Customer's subscription plan, which means lower-tier plan holders may have limited data portability options.
Under this clause, Customer Data and Custom Avatars are deleted upon account deletion, subject to legal retention requirements. The ability to export data before account closure may be limited by the Customer's subscription plan, and Synthesia has no obligation to maintain data or custom AI components after the subscription term ends.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Synthesia.