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By submitting feedback or suggestions about the Services, Customer grants Synthesia an unlimited, irrevocable, perpetual, sublicensable, transferable, royalty-free license to use that feedback for any purpose without compensation.
This analysis describes what Synthesia's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes that all feedback submitted by Customer or its personnel is licensed to Synthesia without restriction, compensation, or time limit. The license is irrevocable and perpetual, meaning Customer cannot subsequently restrict or withdraw Synthesia's right to use submitted feedback.
The agreement states that any feedback or suggestions submitted to Synthesia are subject to an unlimited, irrevocable, perpetual license, meaning Customer retains no control over how submitted feedback is used and cannot claim compensation for feedback that Synthesia incorporates into its products or services.
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"If Customer sends us any feedback or suggestions regarding the Services, there is a chance we will use it, so Customer grants us (for itself and all of its Authorized Users and other Customer personnel) an unlimited, irrevocable, perpetual, sublicensable, transferable, royalty-free license to use any such feedback or suggestions for any purpose without any obligation or compensation to Customer, any Authorized User or other Customer personnel.Excerpt from Synthesia's Terms of Service
1. REGULATORY LANDSCAPE: Feedback license provisions are standard in SaaS agreements and do not typically engage specific regulatory frameworks unless the feedback contains personal data, in which case GDPR and UK GDPR data subject rights may apply to the underlying data even if the license itself is contractually valid. 2. GOVERNANCE EXPOSURE: Low. Perpetual feedback licenses are routine in enterprise software agreements. The provision is operationally significant only where Customer feedback may contain proprietary or confidential business information that Customer wishes to protect. 3. JURISDICTION FLAGS: No jurisdiction-specific heightened exposure identified for this provision beyond standard IP law considerations. 4. CONTRACT AND VENDOR IMPLICATIONS: Organizations should ensure that internal communications guidelines advise employees not to include proprietary, confidential, or personal data in feedback submitted through Synthesia's platform, as such information would be subject to the perpetual license grant. 5. COMPLIANCE CONSIDERATIONS: The feedback license survives termination of the Contract per the survival clause, meaning Synthesia retains the license after the Customer relationship ends.
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This provision establishes that all feedback submitted by Customer or its personnel is licensed to Synthesia without restriction, compensation, or time limit. The license is irrevocable and perpetual, meaning Customer cannot subsequently restrict or withdraw Synthesia's right to use submitted feedback.
The agreement states that any feedback or suggestions submitted to Synthesia are subject to an unlimited, irrevocable, perpetual license, meaning Customer retains no control over how submitted feedback is used and cannot claim compensation for feedback that Synthesia incorporates into its products or services.
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