Provision record
Synthesia · Synthesia Terms of Service · View original document ↗

Customer Data License Grant

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Document Record

What it is

Customer grants Synthesia a worldwide, non-exclusive, limited-term license to access, use, process, copy, distribute, perform, export, and display Customer Data and Custom Avatars to the extent necessary for service delivery, improvement, security, legal compliance, and fraud prevention.

This analysis describes what Synthesia's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This provision authorizes Synthesia to process Customer Data, including Custom Avatars incorporating individual voice and likeness data, for service improvement purposes in addition to direct service delivery. The scope of permitted uses is bounded by the four enumerated purposes, and the AI improvement restrictions stated elsewhere in the agreement further limit how Usage Information derived from Customer Data may be used.

Consumer impact (what this means for users)

The agreement grants Synthesia a worldwide license to process Customer Data for service delivery, maintenance, improvement, security, legal compliance, and fraud prevention. The license is bounded by the four enumerated purposes and the AI improvement restrictions stated in the Artificial Intelligence and Improvements section, which prohibit unauthorized disclosure of Customer Data or its use beyond Customer's prior written instructions.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Export Your Data
    During an active subscription term, export Customer Data via the Services interface. Note that export capability may be limited by your subscription plan and data retention settings. Initiate export before account deletion, as Synthesia has no obligation to maintain Customer Data after account closure.

Cross-platform context

See how other platforms handle Customer Data License Grant and similar clauses.

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▸ View Original Clause Language DOCUMENT RECORD
"
Subject to the terms and conditions of the Contract, Customer (for itself and all of its Users) grants us and the Synthesia Extended Family a worldwide, non-exclusive, limited term license to access, use, process, copy, distribute, perform, export and display Customer Data, Custom Avatars and any Non-Synthesia Products created or deployed by or for Customer, only as reasonably necessary (a) to provide, maintain and improve the Services; (b) to prevent or address service, security, support or technical issues; (c) as required by law, to prevent fraud, or as permitted by the Data Request Policy; and (d) as expressly permitted in writing by Customer.

Excerpt from Synthesia's Terms of Service

ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

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Insight

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Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.

Applicable agencies

  • Federal Trade Commission (ftc)
    Oversees unfair or deceptive business practices and can investigate companies that mislead consumers about data collection, sharing, or use.
    Who can file: Anyone affected by the company's practices (US or international)
    What you need: Your account details, a timeline of relevant events, and a description of the specific issue
    What to expect: Complaints inform FTC enforcement priorities and investigations but do not result in individual resolution or compensation
    File a complaint →

Provision details

Document information
Document
Synthesia Terms of Service
Entity
Synthesia
Document last updated
May 5, 2026
Tracking information
First tracked
July 9, 2026
Last verified
July 9, 2026
Record ID
CA-P-014122
Document ID
CA-D-00471
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
ad7eced3d63c9adc5930b8cce31cc3296ed7d3d4ea35081a5c1e458b31820557
Analysis generated
July 9, 2026 04:47 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Synthesia
Document: Synthesia Terms of Service
Record ID: CA-P-014122
Captured: 2026-07-09 04:47:54 UTC
SHA-256: ad7eced3d63c9adc…
URL: https://conductatlas.com/platform/synthesia/synthesia-terms-of-service/provision/CA-P-014122/customer-data-license-grant/
Accessed: Sept. 13, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Synthesia's Customer Data License Grant clause do?

This provision authorizes Synthesia to process Customer Data, including Custom Avatars incorporating individual voice and likeness data, for service improvement purposes in addition to direct service delivery. The scope of permitted uses is bounded by the four enumerated purposes, and the AI improvement restrictions stated elsewhere in the agreement further limit how Usage Information derived from Customer Data may be …

How does this clause affect you?

The agreement grants Synthesia a worldwide license to process Customer Data for service delivery, maintenance, improvement, security, legal compliance, and fraud prevention. The license is bounded by the four enumerated purposes and the AI improvement restrictions stated in the Artificial Intelligence and Improvements section, which prohibit unauthorized disclosure of Customer Data or its use beyond Customer's prior written instructions.

Is ConductAtlas affiliated with Synthesia?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Synthesia.