Fees are payable in advance, are non-cancelable, and are non-refundable except as expressly stated in the Contract. Customers are responsible for all applicable taxes except those based on Synthesia's net income.
This analysis describes what Synthesia's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes that payment obligations survive regardless of changes in Customer usage requirements during the subscription term, with refunds available only in the specific termination-for-cause scenarios described elsewhere in the agreement. The tax responsibility clause places VAT, sales tax, and withholding tax obligations on the Customer.
The agreement states that fees paid are non-refundable and payment obligations are non-cancelable, meaning Customer organizations cannot recover prepaid fees if their usage needs change during the subscription term, except upon termination for cause initiated by the Customer. Customer is also responsible for all applicable taxes on purchases.
Cross-platform context
See how other platforms handle Non-Refundable, Non-Cancelable Fees and similar clauses.
Compare across platforms →"Unless expressly stated otherwise, fees must be paid in advance. Payment obligations are non-cancelable and, except as expressly stated in the Contract, fees paid are non-refundable. If we agree to invoice Customer by email, full payment must be received within thirty (30) days from the invoice date. Fees are stated exclusive of any taxes, levies, duties, or similar governmental assessments of any nature, including, for example, value-added, sales, use or withholding taxes, assessable by any jurisdiction (collectively, "Taxes"). Customer will be responsible for paying all Taxes associated with its purchases, except for those taxes based on our net income.Excerpt from Synthesia's Terms of Service
1.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
Get the research letter
Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.
This provision establishes that payment obligations survive regardless of changes in Customer usage requirements during the subscription term, with refunds available only in the specific termination-for-cause scenarios described elsewhere in the agreement. The tax responsibility clause places VAT, sales tax, and withholding tax obligations on the Customer.
The agreement states that fees paid are non-refundable and payment obligations are non-cancelable, meaning Customer organizations cannot recover prepaid fees if their usage needs change during the subscription term, except upon termination for cause initiated by the Customer. Customer is also responsible for all applicable taxes on purchases.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Synthesia.