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Fees are payable in advance, are non-cancelable, and are non-refundable except as expressly stated in the Contract. Customers are responsible for all applicable taxes except those based on Synthesia's net income.
This analysis describes what Synthesia's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes that payment obligations survive regardless of changes in Customer usage requirements during the subscription term, with refunds available only in the specific termination-for-cause scenarios described elsewhere in the agreement. The tax responsibility clause places VAT, sales tax, and withholding tax obligations on the Customer.
The agreement states that fees paid are non-refundable and payment obligations are non-cancelable, meaning Customer organizations cannot recover prepaid fees if their usage needs change during the subscription term, except upon termination for cause initiated by the Customer. Customer is also responsible for all applicable taxes on purchases.
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"Unless expressly stated otherwise, fees must be paid in advance. Payment obligations are non-cancelable and, except as expressly stated in the Contract, fees paid are non-refundable. If we agree to invoice Customer by email, full payment must be received within thirty (30) days from the invoice date. Fees are stated exclusive of any taxes, levies, duties, or similar governmental assessments of any nature, including, for example, value-added, sales, use or withholding taxes, assessable by any jurisdiction (collectively, "Taxes"). Customer will be responsible for paying all Taxes associated with its purchases, except for those taxes based on our net income.Excerpt from Synthesia's Terms of Service
1. REGULATORY LANDSCAPE: Non-refundable fee provisions in B2B SaaS contracts are generally enforceable but may be subject to challenge under consumer protection statutes in jurisdictions that treat small business customers as consumers. VAT obligations engage EU VAT Directive requirements and the HMRC VAT framework for UK customers. Withholding tax reimbursement obligations may interact with bilateral tax treaties. 2. GOVERNANCE EXPOSURE: Medium. The non-refundable structure is standard in enterprise SaaS but creates financial exposure if subscription terms are not managed proactively, particularly in combination with the auto-renewal clause. 3. JURISDICTION FLAGS: EU and UK tax frameworks impose specific VAT documentation and reporting requirements that the Customer must satisfy. California sales tax obligations may apply for US-based Customers depending on Synthesia's nexus determinations. 4. CONTRACT AND VENDOR IMPLICATIONS: Finance and procurement teams should confirm that the applicable tax treatment is correctly applied at checkout and documented for accounting purposes. The withholding tax reimbursement obligation is a non-standard contractual term that may require review by tax counsel in jurisdictions where withholding is mandatory. 5. COMPLIANCE CONSIDERATIONS: Organizations should evaluate whether their procurement workflows include confirmation of tax treatment prior to subscription purchase, and whether their accounts payable systems can accommodate the 30-day invoice payment window.
This provision establishes that payment obligations survive regardless of changes in Customer usage requirements during the subscription term, with refunds available only in the specific termination-for-cause scenarios described elsewhere in the agreement. The tax responsibility clause places VAT, sales tax, and withholding tax obligations on the Customer.
The agreement states that fees paid are non-refundable and payment obligations are non-cancelable, meaning Customer organizations cannot recover prepaid fees if their usage needs change during the subscription term, except upon termination for cause initiated by the Customer. Customer is also responsible for all applicable taxes on purchases.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Synthesia.