Provision record
Synthesia · Synthesia Terms of Service · View original document ↗

Auto-Renewal Clause

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Document Record

What it is

All subscriptions automatically renew annually or for the preceding term length (whichever is shorter) unless either party provides written notice of non-renewal at least 30 days before the subscription term ends. Pricing remains the same during automatic renewal periods.

This analysis describes what Synthesia's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This provision requires active calendar management by Customer organizations, as failure to provide 30-day written notice of non-renewal results in automatic commitment to an additional subscription term at the prevailing per-unit price. The non-refundable fee structure stated elsewhere in the agreement means that a missed non-renewal notice may result in fees that cannot be recovered.

Consumer impact (what this means for users)

Under this clause, subscriptions renew automatically without any affirmative action from the Customer, and the agreement's non-refundable fee terms apply to the renewed term. The Customer must provide written notice to Synthesia at least 30 days before the subscription term end date to prevent automatic renewal.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Cancel Subscription
    Within 30 days
    Send a written notice of non-renewal to support@synthesia.io at least 30 days before your subscription term end date. State your account details and confirm your intent not to renew.

Cross-platform context

See how other platforms handle Auto-Renewal Clause and similar clauses.

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▸ View Original Clause Language DOCUMENT RECORD
"
Unless an Order Form says something different, (a) all subscriptions automatically renew (without the need to go through the Services-interface "check-out" or execute a renewal Order Form) for additional periods equal to one (1) year or the preceding term, whichever is shorter; and (b) the per-unit pricing during any automatic renewal term will remain the same as it was during the immediately prior term. Either party can give the other notice of non-renewal at least thirty (30) days before the end of a subscription term to stop the subscriptions from automatically renewing.

Excerpt from Synthesia's Terms of Service

ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

1.

Insight

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Applicable agencies

  • Federal Trade Commission (ftc)
    Oversees unfair or deceptive business practices and can investigate companies that mislead consumers about data collection, sharing, or use.
    Who can file: Anyone affected by the company's practices (US or international)
    What you need: Your account details, a timeline of relevant events, and a description of the specific issue
    What to expect: Complaints inform FTC enforcement priorities and investigations but do not result in individual resolution or compensation
    File a complaint →

Provision details

Document information
Document
Synthesia Terms of Service
Entity
Synthesia
Document last updated
May 5, 2026
Tracking information
First tracked
July 9, 2026
Last verified
July 9, 2026
Record ID
CA-P-014117
Document ID
CA-D-00471
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
ad7eced3d63c9adc5930b8cce31cc3296ed7d3d4ea35081a5c1e458b31820557
Analysis generated
July 9, 2026 04:47 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Synthesia
Document: Synthesia Terms of Service
Record ID: CA-P-014117
Captured: 2026-07-09 04:47:54 UTC
SHA-256: ad7eced3d63c9adc…
URL: https://conductatlas.com/platform/synthesia/synthesia-terms-of-service/provision/CA-P-014117/auto-renewal-clause/
Accessed: Sept. 13, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Synthesia's Auto-Renewal Clause clause do?

This provision requires active calendar management by Customer organizations, as failure to provide 30-day written notice of non-renewal results in automatic commitment to an additional subscription term at the prevailing per-unit price. The non-refundable fee structure stated elsewhere in the agreement means that a missed non-renewal notice may result in fees that cannot be recovered.

How does this clause affect you?

Under this clause, subscriptions renew automatically without any affirmative action from the Customer, and the agreement's non-refundable fee terms apply to the renewed term. The Customer must provide written notice to Synthesia at least 30 days before the subscription term end date to prevent automatic renewal.

Is ConductAtlas affiliated with Synthesia?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Synthesia.