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Customer may export data during the subscription term, subject to plan limitations. After the subscription term or account deletion, Synthesia will delete Customer Data and Custom Avatars unless legally prohibited, and has no obligation to maintain or provide access to that data.
This analysis describes what Synthesia's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes that Customer Data and Custom Avatars, including any biometric data incorporated in avatars, will be deleted upon account closure unless legally prohibited, and that Synthesia has no post-term data retention obligation. Export capability during the term may be restricted by the Customer's subscription plan, which means lower-tier plan holders may have limited data portability options.
Interpretive note: The timeline and specific procedures for post-deletion data destruction are not specified in the Customer Terms and are deferred to the Security Practices document, which is incorporated by reference but not reproduced here.
Under this clause, Customer Data and Custom Avatars are deleted upon account deletion, subject to legal retention requirements. The ability to export data before account closure may be limited by the Customer's subscription plan, and Synthesia has no obligation to maintain data or custom AI components after the subscription term ends.
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"During the term of a subscription, Customer will be permitted to export Customer Data via the Services; provided, that Customer acknowledges and agrees that such ability to export may be limited by the applicable Services plan in effect and the data retention settings enabled by Customer. Following the Term, Synthesia shall have no obligation to maintain, support or provide any Customer Data or Custom Avatars, or to retrain or fine tune any artificial intelligence components of the Services, and upon Customer's deletion of its account, Synthesia shall, unless legally prohibited, delete all Customer Data and Custom Avatars in its systems or otherwise in its possession or under its control in accordance with the practices set forth in our Security Practices.Excerpt from Synthesia's Terms of Service
1. REGULATORY LANDSCAPE: The post-term deletion commitment engages GDPR Article 17 (right to erasure) and data retention obligations under applicable law. The 'unless legally prohibited' qualification preserves Synthesia's ability to retain data where legal holds or regulatory requirements mandate retention. For Custom Avatars containing biometric data, deletion procedures must also satisfy applicable biometric privacy law requirements including BIPA's data destruction obligations. 2. GOVERNANCE EXPOSURE: Medium. The plan-dependent export limitation creates a risk that Customers on lower-tier plans may not be able to fully export their Customer Data before subscription expiration or termination. Organizations should verify their plan's export capabilities before initiating termination. 3. JURISDICTION FLAGS: GDPR's right to erasure and data portability rights (Articles 17 and 20) may impose specific procedural requirements on Synthesia's deletion practices for EU Customer Data. BIPA's data destruction requirements apply to biometric data in Illinois. 4. CONTRACT AND VENDOR IMPLICATIONS: Procurement teams should confirm the export capabilities of their subscription tier before signing and should establish data portability procedures as part of their offboarding workflow for cloud service providers. The deletion commitment references Synthesia's Security Practices document, which should be reviewed to confirm the deletion procedure and timeline. 5. COMPLIANCE CONSIDERATIONS: Organizations should implement a data export procedure triggered by any anticipated contract termination and should document the completion of data export and confirmation of Synthesia's deletion for audit purposes.
This provision establishes that Customer Data and Custom Avatars, including any biometric data incorporated in avatars, will be deleted upon account closure unless legally prohibited, and that Synthesia has no post-term data retention obligation. Export capability during the term may be restricted by the Customer's subscription plan, which means lower-tier plan holders may have limited data portability options.
Under this clause, Customer Data and Custom Avatars are deleted upon account deletion, subject to legal retention requirements. The ability to export data before account closure may be limited by the Customer's subscription plan, and Synthesia has no obligation to maintain data or custom AI components after the subscription term ends.
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