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This analysis describes what Square's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The updated terms modify how arbitration disputes are resolved when 25 or more similar claims are brought against Square. Previously, Square's terms referenced 'Bellwether Arbitration procedures' under which test cases would be selected and remaining demands could proceed individually under standard rules if settlement failed. The updated framework establishes a mandatory mediation phase after initial arbitrations resolve, and requires remaining claims to proceed in batches of up to 100 rather than individually, with one arbitrator and consolidated fees per batch. This may reduce the procedural flexibility for claimants pursuing claims outside the initial test-case group, though the batch structure may reduce overall administrative costs. The terms now explicitly state that NAM shall administer batches concurrently and that parties will engage in a 'single global mediation' before batch proceedings commence.
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Any statute of limitations will be tolled during this informal resolution process.
The statute of limitations and any filing fee deadlines shall be tolled while the parties engage in the Informal Dispute Resolution Conference process required by this section.
the statute of limitations applicable to the claims and relief set forth in that Informal Notice or Demand shall be tolled from the date the Informal Notice or Demand is sent until the dispute raised in that Informal Notice or Demand is: (1) selected for a bellwether proceeding...
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"Any statute of limitations shall be tolled while the parties engage in the informal resolution process required by this paragraph.Excerpt from Square's Terms of Service
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The clause states: “Any statute of limitations shall be tolled while the parties engage in the informal resolution process required by this paragraph.”
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