This analysis describes what Smartsheet's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The updated privacy policy states that only Smartsheet's U.S.-based affiliates participate in the EU-U.S., UK Extension, and Swiss-U.S. Data Privacy Framework. Previously, the policy referenced participation by Smartsheet and its affiliates without geographic qualification. This narrowed scope may affect the data transfer mechanisms available for processing personal data from EU, UK, and Swiss users if non-U.S. affiliates are involved in data handling. The policy does not explicitly describe alternative transfer mechanisms for non-U.S. affiliates.
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While we strive to prioritize the protection of personal data and comply with all applicable laws, we may decline a request from you if we have a lawful reason for doing so.
We cannot respond to Your request or provide You with the required information if We cannot: Verify Your identity or authority to make the request And confirm that the personal information relates to You
nothing we say or do waives our right to moderate, or not
"In order to properly process a request we may need to verify your identity before taking any request-related actions. If needed, we will contact you via email with reasonable instructions to verify your identity before processing your request.Excerpt from Smartsheet's Privacy Policy
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The clause states: “In order to properly process a request we may need to verify your identity before taking any request-related actions. If needed, we will contact you via email with reasonable instructions to verify your identity before processing your request.”
ConductAtlas has identified this type of provision across 263 platforms. See the full comparison.
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