This analysis describes what Smartsheet's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This clause establishes that exercising privacy rights carries no material penalty in access, cost, or quality of service, which reinforces the practical meaningfulness of those rights.
The updated privacy policy states that only Smartsheet's U.S.-based affiliates participate in the EU-U.S., UK Extension, and Swiss-U.S. Data Privacy Framework. Previously, the policy referenced participation by Smartsheet and its affiliates without geographic qualification. This narrowed scope may affect the data transfer mechanisms available for processing personal data from EU, UK, and Swiss users if non-U.S. affiliates are involved in data handling. The policy does not explicitly describe alternative transfer mechanisms for non-U.S. affiliates.
View change record →Users can exercise their privacy choices and rights without risking denial of Services, differential pricing—including through penalties or discounts—or a different level or quality of Services.
How other platforms handle this
You may make a verifiable consumer request related to your personal information twice per 12-month period.
When you exercise any of your applicable legal rights to access, amend, or delete your personal information, we may request additional information from you for the purpose of confirming your identity.
where the EU GDPR or UK GDPR applies, we will respond within one calendar month of receiving a verifiable request, and where your request is complex...we may extend that period by up to a further two months.
Monitoring
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"We do not discriminate based on whether you choose to exercise your choices and rights and will not, based on your exercise of rights, deny the Services to you; charge you different rates (including through penalties or discounts/benefits); provide a different level or quality of Services...— Excerpt from Smartsheet's Smartsheet Privacy Policy
Ad personalization controls removed. Contact scanning added. Advertiser data partnerships quietly dropped. A timeline of every change.
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This clause establishes that exercising privacy rights carries no material penalty in access, cost, or quality of service, which reinforces the practical meaningfulness of those rights.
Users can exercise their privacy choices and rights without risking denial of Services, differential pricing—including through penalties or discounts—or a different level or quality of Services.
ConductAtlas has identified this type of provision across 291 platforms. See the full comparison.
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