This analysis describes what Smartsheet's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
By subordinating its own Privacy Notice to the Data Privacy Framework Principles, Smartsheet establishes a hierarchy of authority that limits its ability to rely on its own policy language where a conflict exists.
The updated privacy policy states that only Smartsheet's U.S.-based affiliates participate in the EU-U.S., UK Extension, and Swiss-U.S. Data Privacy Framework. Previously, the policy referenced participation by Smartsheet and its affiliates without geographic qualification. This narrowed scope may affect the data transfer mechanisms available for processing personal data from EU, UK, and Swiss users if non-U.S. affiliates are involved in data handling. The policy does not explicitly describe alternative transfer mechanisms for non-U.S. affiliates.
View change record →Where Smartsheet's Privacy Notice and the Data Privacy Framework Principles conflict, users' rights and protections are determined by the Principles, not the Privacy Notice.
How other platforms handle this
In the event of any conflict between these Terms of Use and information provided by Customer Service or other portions of our websites, these Terms of Use will control.
You should always check the privacy settings and notices in these third-party services to understand what data may be disclosed to us or shared with our Services.
In the event any information posted on the Site from time to time conflicts with any provision of these Terms, the applicable provision of these Terms shall control.
"If there is a conflict between the terms of this Privacy Notice and the Data Privacy Framework Principles, the Principles will govern.Excerpt from Smartsheet's Privacy Policy
Get the research letter
Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.
By subordinating its own Privacy Notice to the Data Privacy Framework Principles, Smartsheet establishes a hierarchy of authority that limits its ability to rely on its own policy language where a conflict exists.
Where Smartsheet's Privacy Notice and the Data Privacy Framework Principles conflict, users' rights and protections are determined by the Principles, not the Privacy Notice.
ConductAtlas has identified this type of provision across 297 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Smartsheet.