Provision record
Smartsheet · Smartsheet Privacy Policy · View original document ↗

45-Day Response Obligation to DPF Complaints

Medium severity Explicit document language Common · 298 of 352 platforms
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This analysis describes what Smartsheet's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

Recent Activity

This document changed recently

Medium Jun 5, 2026

The updated privacy policy states that only Smartsheet's U.S.-based affiliates participate in the EU-U.S., UK Extension, and Swiss-U.S. Data Privacy Framework. Previously, the policy referenced participation by Smartsheet and its affiliates without geographic qualification. This narrowed scope may affect the data transfer mechanisms available for processing personal data from EU, UK, and Swiss users if non-U.S. affiliates are involved in data handling. The policy does not explicitly describe alternative transfer mechanisms for non-U.S. affiliates.

View change record →

How other platforms handle this

Shopify Medium

Such Beta Services and all associated conversations and materials relating thereto will be considered Shopify Confidential Information and subject to the confidentiality provisions in this agreement.

Pinterest Medium

To the extent that any provisions in the Business Terms of Service conflict with these Terms, the Business Terms of Service shall govern to the extent of the conflict.

Snapchat Medium

Regardless of who terminates these Terms, both you and Snap continue to be bound by Sections 2, 3 (to the extent any additional terms and conditions would, by their terms, survive), and 6 - 25 of the Terms.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
We will respond within 45 days of receiving your complaint and will promptly investigate and attempt to resolve it.

Excerpt from Smartsheet's Privacy Policy

Provision details

Document information
Document
Smartsheet Privacy Policy
Entity
Smartsheet
Date stated by the document
May 20, 2026
As printed in Smartsheet’s text (version CA-V-006854), not a ConductAtlas date.
Tracking information
First captured by ConductAtlas
May 5, 2026
Text quoted from version
CA-V-006854, captured Sept. 11, 2026
Record ID
CA-P-056459
Document ID
CA-D-000712
Evidence Provenance
Source URL
Wayback Machine
Archived bytes SHA-256 (version CA-V-006854)
3117a0b5be623dd95f822be8d5ef3a7812681dbb0947fd91e3b1caae7d5a7258
Analysis generated
May 21, 2026 05:48 UTC
Methodology
Evidence
✓ Excerpt found verbatim in version CA-V-006854 (checked Oct. 5, 2026)
Citation Record
Entity: Smartsheet
Document: Smartsheet Privacy Policy
Record ID: CA-P-056459
Version: CA-V-006854
Captured: 2026-09-11 01:21:08 UTC
SHA-256: 3117a0b5be623dd9…
URL: https://conductatlas.com/platform/smartsheet/smartsheet-privacy-policy/provision/CA-P-056459/45-day-response-obligation-to-dpf-complaints/
Accessed: Oct. 8, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Smartsheet's 45-Day Response Obligation to DPF Complaints clause do?

The clause states: “We will respond within 45 days of receiving your complaint and will promptly investigate and attempt to resolve it.”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 298 platforms. See the full comparison.

Is ConductAtlas affiliated with Smartsheet?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Smartsheet.