Shopify · Shopify Privacy Policy

Data Subject Rights (Access, Deletion, Correction, Portability)

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What it is

Depending on where you live, you may be able to ask Shopify to show you, correct, delete, or transfer the personal data it holds about you by contacting privacy@shopify.com.

Consumer impact (what this means for users)

EU, UK, and California users have legally enforceable rights to access, delete, correct, and export their personal data from Shopify, while users in other jurisdictions may have more limited rights; exercising these rights requires proactively contacting Shopify.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Delete Your Data
    Email privacy@shopify.com with your full name, email address, and a description of the personal data you wish to access, correct, delete, or export. Shopify is required to respond within one month (GDPR) or 45 days (CPRA).
  • Export Your Data
    To request a portable copy of your personal data held by Shopify, email privacy@shopify.com specifying that you are making a data portability request and include your account details.

How other platforms handle this

Anthropic Medium

You also are able to delete individual conversations, which will be removed immediately from your conversation history and automatically deleted from our back-end within 30 days.

Spotify Medium

Please note there are situations where Spotify is unable to delete your data, for example when: it's still necessary to process the data for the purpose we collected it for; we have an overriding interest in continuing to process the data, for example where we need the data to protect our services f...

Amazon Medium

We keep your personal information to enable your continued use of Amazon services, for as long as it is required in order to fulfill the relevant purposes described in this Privacy Notice, as may be required by law such as for tax and accounting purposes, or as otherwise communicated to you.

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Why it matters (compliance & risk perspective)

These rights allow you to understand and control what personal data Shopify holds about you — but the availability of these rights depends on your jurisdiction, meaning not all users have equal protections.

View original clause language
Depending on where you live, you may have certain rights regarding your personal information, including the right to access the personal information we hold about you, the right to correct inaccurate personal information, the right to request deletion of your personal information, and the right to data portability. To exercise these rights, please contact us at privacy@shopify.com or submit a request through our privacy request form.

Institutional analysis (Compliance & legal intelligence)

REGULATORY FRAMEWORK: Data subject rights are mandated under GDPR Articles 15–20 (access, rectification, erasure, restriction, portability, objection), enforced by EU DPAs; UK GDPR Articles 15–20, enforced by the ICO; CCPA/CPRA §§1798.100–1798.125, enforced by CPPA and California AG; PIPEDA Principles 4.9 and 4.10, enforced by OPC; and Australia's Privacy Act APP 12, enforced by OAIC.

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Applicable agencies

  • FTC
    The FTC has authority over deceptive practices relating to unfulfilled privacy rights promises under FTC Act Section 5.
    File a complaint →
  • State AG
    California's Privacy Protection Agency enforces CCPA/CPRA data subject rights, including the right to delete and access personal information.
    File a complaint →

Applicable regulations

CCPA/CPRA
California, USA
FCRA
United States Federal
GDPR
European Union
GLBA
United States Federal
HIPAA
United States Federal
UK GDPR
United Kingdom

Provision details

Document information
Document
Shopify Privacy Policy
Entity
Shopify
Document last updated
April 29, 2026
Tracking information
First tracked
March 15, 2026
Last verified
April 10, 2026
Record ID
CA-P-002682
Document ID
CA-D-00122
Evidence Provenance
Source URL
Wayback Machine
SHA-256
929225abb20671960ed1f40a6325a4c72cf5ea341e79aa8378056b3b66ef5708
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: Shopify | Document: Shopify Privacy Policy | Record: CA-P-002682
Captured: 2026-03-15 11:22:02 UTC | SHA-256: 929225abb2067196…
URL: https://conductatlas.com/platform/shopify/shopify-privacy-policy/data-subject-rights-access-deletion-correction-portability/
Accessed: April 29, 2026
Classification
Severity
Medium
Categories

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