Provision record
Roblox · Roblox Privacy and Cookie Policy · View original document ↗

Billing Information and Payment Processing

Low severity Common · 288 of 352 platforms
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Document Record

What it is

When you purchase Robux or premium subscriptions, Roblox collects billing information including name, address, and payment details, processed through third-party payment processors such as PayPal.

This analysis describes what Roblox's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

The provision establishes the data collection and processing workflow for monetized transactions on the platform. It clarifies that Roblox collects billing Personal Information directly while third-party processors manage payment handling under their own contractual frameworks.

Recent Activity

This document changed recently

Medium May 1, 2026

The updated policy restricts personalized advertising based on age. Users under 18 will see only nonpersonalized ads on the platform, while users 18 and older may see personalized ads if they provide consent where required. The revised language also removes the previous statement that the platform collects personal information from under-13 accounts for advertising purposes, clarifying that such data is not used for marketing. Users 18 or older can control whether they see personalized ads through Roblox account settings.

View change record →
Medium Mar 8, 2026

The updated policy clarifies that parent email addresses constitute the only personal information collected from child accounts under COPPA, rather than listing persistent identifiers. The policy now states that personalized ads are not enabled until age 18, rather than leaving this ambiguous when a child turns 13. These clarifications affect how parents and children understand what data Roblox collects and when advertising becomes personalized; however, the underlying data practices do not appear to have changed operationally. The policy removed detailed descriptions of collection purposes (such as internal operations), which means parents now have less granular explanation of data uses, though stated practices remain.

View change record →

Clause Stability Stable

0
Changes
6
Months Monitored
Apr 3, 2026
First Seen
Apr 17, 2026
Last Seen
This clause type exists across 4430 other provisions on other platforms.

Change history

removed May 14, 2026

This provision was replaced by the more comprehensive 'Virtual Currency and In-Platform Economy Data' provision that now covers payment processing in broader context.

View full change record →

Consumer impact (what this means for users)

Billing details including payment method information are handled by third-party processors, and Roblox receives and retains transaction metadata for legal compliance and fraud prevention. If you make purchases on behalf of another user, Roblox also collects your contact information.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Dispute a Fee
    For billing disputes or concerns about stored payment information, contact Roblox via the Customer Support Form at https://www.roblox.com/support and select the billing/payment category.

How other platforms handle this

Squarespace Medium

Each payment processor uses and processes your complete payment information in accordance with its applicable privacy policy (Stripe and PayPal).

Ancestry Medium

Under Section 1798.83, Ancestry currently does not share any Personal Information with third parties for their own direct marketing purposes.

Public.com Medium

By using one of these tools, you agree that Public.com may transfer that information to the applicable third party service.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
When you pay, you (or your parent or guardian if you're under 13) will have to give billing information, including Personal Information such as: Name of the person responsible for buying Robux, Their billing address and contact details, like email or phone number, credit card or other payment information. Our payment processors (for example, PayPal) manage the transactions, which are subject to their terms and conditions and privacy policies.

Excerpt from Roblox's Privacy and Cookie Policy

ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

Payment processing data flows through third-party processors, creating potential PCI DSS compliance considerations and data sharing obligations under CCPA/GDPR.

Insight

Unlock the full institutional analysis

Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.

Applicable agencies

  • Consumer Financial Protection Bureau (cfpb)
    Regulates consumer financial products and services. Can investigate companies for unfair, deceptive, or abusive financial practices including improper fees, billing errors, and data misuse.
    Who can file: Anyone who has used a consumer financial product or service in the US
    What you need: Account number or details, dates of transactions or events, description of the issue, and any supporting documents
    What to expect: The company must respond within 15 days. The CFPB forwards your complaint and may use it in enforcement actions. Individual compensation is possible in some cases.
    File a complaint →

Applicable regulations

BIPA
Illinois, USA
CCPA/CPRA
California, USA
COPPA
United States Federal
Connecticut Data Privacy Act Amendments
US-CT
CAN-SPAM
United States Federal
FTC Act Section 5
United States Federal
GDPR
European Union
Indiana Consumer Data Protection Act
US-IN
Kentucky Consumer Data Protection Act
US-KY
UK GDPR
United Kingdom
Universal Opt-Out Mechanism Expansion 2026
US
VPPA
United States Federal

Provision details

Document information
Document
Roblox Privacy and Cookie Policy
Entity
Roblox
Document last updated
May 5, 2026
Tracking information
First tracked
March 8, 2026
Last verified
March 9, 2026
Record ID
CA-P-000607
Document ID
CA-D-00073
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
fa9d5a08d4ef18168a5c8629e70fcdda838a1e1cb7da1a0da12925d6a5d38cc0
Analysis generated
March 8, 2026 18:35 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Roblox
Document: Roblox Privacy and Cookie Policy
Record ID: CA-P-000607
Captured: 2026-03-08 18:35:41 UTC
SHA-256: fa9d5a08d4ef1816…
URL: https://conductatlas.com/platform/roblox/roblox-privacy-and-cookie-policy/provision/CA-P-000607/billing-information-and-payment-processing/
Accessed: Sept. 8, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Low
Categories

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Frequently Asked Questions

What does Roblox's Billing Information and Payment Processing clause do?

The provision establishes the data collection and processing workflow for monetized transactions on the platform. It clarifies that Roblox collects billing Personal Information directly while third-party processors manage payment handling under their own contractual frameworks.

How does this clause affect you?

Billing details including payment method information are handled by third-party processors, and Roblox receives and retains transaction metadata for legal compliance and fraud prevention. If you make purchases on behalf of another user, Roblox also collects your contact information.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 288 platforms. See the full comparison.

Is ConductAtlas affiliated with Roblox?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Roblox.