This analysis describes what Ro's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This right constrains Ro's and its partners' ability to use sensitive data—which may include health information—for advertising, giving users a mechanism to restrict that use.
The updated policy now explicitly states that conversations with Ro's AI-powered patient support agent are recorded. Ro and its service providers may review and analyze these conversations to monitor quality and safety, improve the patient support agent and services, and understand patient experience. This disclosure clarifies a practice that was not previously described in the policy, and applies to any user who interacts with the AI patient support agent.
View change record →The updated policy establishes contractual restrictions on how advertising partners can use personal information in certain states, limiting their ability to build profiles or personalize advertising for other businesses. Ro has enabled settings with advertising partners that require them to act as service providers or processors for residents of covered states, meaning those partners may only use the information to deliver Ro's advertising and measure its performance. The policy also expands the states where residents have the right to appeal if Ro denies their information requests, and clarifies that opt-out choices must be applied separately on each browser or device. You can opt out of targeted advertising through the 'Your Privacy Choices' page or by using the Global Privacy Control.
View change record →You may limit or opt out of Ro's and its partners' processing of your sensitive data for tailored advertising and other non-service purposes, subject to what is otherwise permitted by law.
How other platforms handle this
The CCPA provides California residents specific rights to delete their personal data that we collected from them and retained, subject to certain exceptions (the "right to delete").
Right to Request Correction: The right to request correction of any inaccurate Personal Information we maintain about you
The right to object to, opt-out of and/or restrict certain uses or disclosures of the information.
"You have a right to limit or opt out of our use of sensitive data for purposes other than to provide the services or goods you request or as otherwise permitted by law, including our and our partner's processing of sensitive data for tailored advertising purposes.Excerpt from Ro's Privacy Policy
Ad personalization controls removed. Contact scanning added. Advertiser data partnerships quietly dropped. A timeline of every change.
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This right constrains Ro's and its partners' ability to use sensitive data—which may include health information—for advertising, giving users a mechanism to restrict that use.
You may limit or opt out of Ro's and its partners' processing of your sensitive data for tailored advertising and other non-service purposes, subject to what is otherwise permitted by law.
ConductAtlas has identified this type of provision across 277 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Ro.