This analysis describes what Ro's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The updated policy now explicitly states that conversations with Ro's AI-powered patient support agent are recorded. Ro and its service providers may review and analyze these conversations to monitor quality and safety, improve the patient support agent and services, and understand patient experience. This disclosure clarifies a practice that was not previously described in the policy, and applies to any user who interacts with the AI patient support agent.
View change record →The updated policy establishes contractual restrictions on how advertising partners can use personal information in certain states, limiting their ability to build profiles or personalize advertising for other businesses. Ro has enabled settings with advertising partners that require them to act as service providers or processors for residents of covered states, meaning those partners may only use the information to deliver Ro's advertising and measure its performance. The policy also expands the states where residents have the right to appeal if Ro denies their information requests, and clarifies that opt-out choices must be applied separately on each browser or device. You can opt out of targeted advertising through the 'Your Privacy Choices' page or by using the Global Privacy Control.
View change record →How other platforms handle this
Before accepting a request from an agent, we will require the agent to provide proof you have authorized it to act on your behalf, and we may need you to verify your identity directly with us.
In certain states, you can designate an authorized agent to make a rights request on your behalf. You or the agent must provide written authorization acceptable to us.
We will verify your identity first before we can fulfill your request. We will respond to your request within the timeframe as required or permitted by the local laws.
"If you are an authorized agent submitting a request on their behalf, we may require proof of the written authorization you have received before processing the request.Excerpt from Ro's Privacy Policy
Ad personalization controls removed. Contact scanning added. Advertiser data partnerships quietly dropped. A timeline of every change.
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The clause states: “If you are an authorized agent submitting a request on their behalf, we may require proof of the written authorization you have received before processing the request.”
ConductAtlas has identified this type of provision across 277 platforms. See the full comparison.
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