Riot Games · Riot Games Terms of Service

No Refunds on Virtual Currency and Content

High severity
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What it is

Any real money you spend on Riot Points or in-game items is non-refundable, and if Riot bans your account for any reason, you permanently lose all purchased content with no compensation.

Consumer impact (what this means for users)

This clause creates direct and potentially significant financial harm — a player with a $500 account of purchased content can lose all of it permanently if their account is suspended, with no legal recourse for a refund under Riot's terms.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Dispute a Fee
    Submit a support ticket through Riot Games' player support portal disputing an unauthorized charge or requesting a refund review, providing your account details and purchase history.

Cross-platform context

See how other platforms handle No Refunds on Virtual Currency and Content and similar clauses.

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Why it matters (compliance & risk perspective)

Players who have spent hundreds or thousands of dollars on in-game purchases have no right to recover that money if Riot decides to ban their account, even if the ban is disputed.

View original clause language
Riot Points and other virtual currency are non-refundable. Riot does not guarantee that the Services will always be available, or that your virtual currency or virtual goods will retain any particular value. If Riot terminates these Terms for cause, you will lose access to your Account including any virtual currency or virtual goods in your Account, and you will not be entitled to any refunds.

Institutional analysis (Compliance & legal intelligence)

1) REGULATORY FRAMEWORK: This provision implicates the FTC Act Section 5 (15 U.S.C. §45) regarding unfair or deceptive practices in the context of virtual currency sales. EU Consumer Rights Directive 2011/83/EU (Article 16) provides limited exceptions to the 14-day cooling-off right for digital content but requires explicit consumer consent prior to purchase. California's CLRA (Cal. Civ. Code §1750) and UCL may challenge the no-refund policy as an unfair business practice. UK Consumer Rights Act 2015 (Sections 34-47) governs digital content quality rights, potentially requiring refunds for defective or removed content. 2)

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Applicable agencies

  • FTC
    FTC Act Section 5 covers unfair or deceptive billing practices in consumer digital products, and the FTC's Epic Games enforcement action established direct precedent for virtual currency refund disputes in gaming.
    File a complaint →
  • State AG
    State consumer protection statutes (California CLRA, UCL) may provide additional refund rights for virtual currency that override Riot's contractual no-refund policy.
    File a complaint →

Provision details

Document information
Document
Riot Games Terms of Service
Entity
Riot Games
Document last updated
April 29, 2026
Tracking information
First tracked
April 28, 2026
Last verified
April 28, 2026
Record ID
CA-P-003689
Document ID
CA-D-00309
Evidence Provenance
Source URL
Wayback Machine
SHA-256
ba143e1670535074e2da6783113a0c924d39d6933c7455e2a533fc3a253a4244
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: Riot Games | Document: Riot Games Terms of Service | Record: CA-P-003689
Captured: 2026-04-28 05:09:06 UTC | SHA-256: ba143e1670535074…
URL: https://conductatlas.com/platform/riot-games/riot-games-terms-of-service/no-refunds-on-virtual-currency-and-content/
Accessed: May 2, 2026
Classification
Severity
High
Categories

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