Any in-game currency or items you purchase with real money are owned by Riot Games, not you, and cannot be exchanged for real money or refunds, even if Riot changes or removes them from the game.
This analysis describes what Riot Games's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Players who spend real money on virtual currency or in-game items have no legal right to a refund or compensation if those items are changed, devalued, or removed, according to this agreement.
Interpretive note: Enforceability of the no-refund and no-monetary-value provisions may vary by jurisdiction; EU, UK, and certain US state consumer protection frameworks may provide statutory rights that override contractual disclaimers.
This provision means that any real money spent on Riot Points, Valorant Points, or other virtual currency is permanently non-refundable under the agreement's terms, and Riot Games may modify or remove virtual items at any time without compensating players, creating meaningful financial exposure for high-spending players.
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"Riot Games owns, has licensed, or otherwise has rights to all of the content that appears in the Riot services. Virtual currency and virtual items are not real currency, do not have monetary value, and may not be redeemed for real money or items of monetary value from Riot or anyone else. Virtual currency and virtual items have no cash value and are not refundable. All purchases of virtual items are final and non-refundable. Riot may modify, suspend, or discontinue any aspect of the Riot services at any time, including availability of virtual items or virtual currency, without liability.— Excerpt from Riot Games's Riot Games Terms of Service
REGULATORY LANDSCAPE: This provision may require evaluation under the EU Digital Content Directive, which recognizes consumer refund rights for digital purchases under certain conditions, and under California consumer protection statutes that may not fully permit blanket no-refund policies for digital goods. The FTC's guidelines on unfair or deceptive practices may be relevant if the no-refund characterization is not adequately disclosed at the point of sale. UK consumer rights law similarly may provide statutory refund rights that override contractual exclusions. GOVERNANCE EXPOSURE: High. The blanket assertion that virtual currency has no monetary value and is non-refundable, combined with the right to modify or discontinue virtual items without liability, creates meaningful consumer protection exposure in jurisdictions with statutory digital goods refund rights. Regulatory frameworks in Belgium, the Netherlands, and South Korea have specifically scrutinized loot box and virtual currency mechanics in gaming contexts. JURISDICTION FLAGS: EU and UK users may retain statutory refund rights under digital content consumer protection laws that are not overrideable by contract. California's consumer protection framework may limit the enforceability of blanket no-refund provisions. Belgium and the Netherlands have taken regulatory positions on certain in-game purchase mechanics that may affect how this provision applies in those markets. CONTRACT AND VENDOR IMPLICATIONS: For enterprise or platform partners integrating Riot Games services, the characterization of virtual goods as having no monetary value may affect how revenue sharing, chargebacks, and refund processes are structured in commercial agreements. Payment processors may impose their own refund and chargeback obligations that operate independently of this contractual disclaimer. COMPLIANCE CONSIDERATIONS: Compliance teams should assess whether the no-refund and no-monetary-value disclosures are prominently displayed at the point of purchase for virtual currency and items, particularly in EU and UK markets. Data mapping should identify all virtual currency transactions to support any regulatory inquiry into refund entitlements. Legal review should assess whether the right to modify or remove virtual items without liability is defensible under applicable consumer protection law in each operating market.
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Players who spend real money on virtual currency or in-game items have no legal right to a refund or compensation if those items are changed, devalued, or removed, according to this agreement.
This provision means that any real money spent on Riot Points, Valorant Points, or other virtual currency is permanently non-refundable under the agreement's terms, and Riot Games may modify or remove virtual items at any time without compensating players, creating meaningful financial exposure for high-spending players.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Riot Games.