If PayPal converts currency, it will do so at the transaction exchange rate we set for the relevant currency exchange. The transaction exchange rate is adjusted regularly and includes a currency conversion spread applied to an exchange rate sourced from a financial data provider. The currency conversion spread for any given currency exchange will be as set out in our fees pages and will include a charge above the base exchange rate we obtain.
Currency conversion markups can significantly erode the value of international transfers, especially for frequent cross-border transactions, and the spread is not always prominently disclosed at the time of transaction.
PayPal's User Agreement significantly affects your financial rights and access to funds — PayPal can place holds on your money for up to 180 days and limit or suspend your account at its discretion. You waive the right to participate in class action lawsuits and must resolve all disputes through individual binding arbitration, which is generally more costly and less accessible for small-dollar claims. You can opt out of the arbitration agreement by sending a written notice to PayPal's Legal Department at 2211 North First Street, San Jose, CA 95131 within 30 days of first accepting the User Agreement.