What can I do about this clause?

{'method': 'WEB_FORM', 'recipient': 'https://support.riotgames.com', 'difficulty': 'MODERATE', 'action_type': 'CLOSE_ACCOUNT', 'instructions': 'If you wish to appeal a suspension or submit a formal account closure request, file a support ticket at support.riotgames.com with your account details and the reason for your request.', 'deadline_days': None, 'deadline_hours': None}

Which regulatory agencies enforce this type of clause?

{'agency': 'FTC', 'reason': "The FTC's authority over unfair or deceptive trade practices covers unilateral account termination policies that result in consumer financial harm without adequate notice or recourse.", 'complaint_url': 'https://reportfraud.ftc.gov/'}, {'agency': 'State_AG', 'reason': 'State Attorneys General can pursue UDAP claims where unilateral account termination without compensation may constitute an unfair business practice under state consumer protection statutes.', 'complaint_url': 'https://www.naag.org/find-my-ag/'}

What is the severity of this clause?

ConductAtlas classifies this Account Termination and Suspension Without Compensation clause as high severity. Severity reflects the magnitude of rights affected, the breadth of users impacted, and the degree of discretion the platform retains.

Account Termination and Suspension Without Compensation — Riot Games

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What it is

Riot Games can permanently ban your account at any time for any reason they decide, and they have no legal obligation to compensate you for any content or currency you lose as a result.

Consumer impact (what this means for users)

A player whose account is terminated — even if they believe the decision is incorrect — loses all purchased virtual items and Riot Points permanently, with the only recourse being arbitration against a company that bears no contractual liability for the termination.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.

Close Your Account

If you wish to appeal a suspension or submit a formal account closure request, file a support ticket at support.riotgames.com with your account details and the reason for your request.

Cross-platform context

See how other platforms handle Account Termination and Suspension Without Compensation and similar clauses.

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Why it matters (compliance & risk perspective)

There are no meaningful procedural protections before Riot can take away an account representing hundreds of dollars of purchases, and Riot explicitly disclaims any liability for doing so.

View original clause language

Riot may terminate or suspend your Account and your access to the Services at any time, for any reason, in Riot's sole discretion, including if Riot reasonably believes that you have violated these Terms. Upon termination, your license to use the Services will immediately terminate and you must immediately stop using the Services. Riot shall not be liable to you or any third party for any termination of your access to the Services.

Institutional analysis (Compliance & legal intelligence)

1) REGULATORY FRAMEWORK: This provision engages FTC Act Section 5 regarding unfair commercial practices and the adequacy of notice before adverse account actions. EU Directive 2019/770 (Digital Content and Digital Services Directive, Art. 19) requires platform operators to provide notice and justification for account terminations affecting consumers. UK Consumer Rights Act 2015 (Sections 62-65) governs unfair contract terms, including unilateral termination rights. CCPA §1798.125 prohibits discrimination against users who exercise data rights, which may be implicated if termination follows a data deletion request. 2)

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Applicable agencies

FTC

The FTC's authority over unfair or deceptive trade practices covers unilateral account termination policies that result in consumer financial harm without adequate notice or recourse.
File a complaint →
State AG

State Attorneys General can pursue UDAP claims where unilateral account termination without compensation may constitute an unfair business practice under state consumer protection statutes.
File a complaint →

Provision details

Document information

Document

Riot Games Terms of Service

Entity

Riot Games

Document last updated

April 29, 2026

Tracking information

First tracked

April 28, 2026

Last verified

April 28, 2026

Record ID

CA-P-003691

Document ID

CA-D-00309

Evidence Provenance

Source URL

https://www.riotgames.com/en/terms-of-service

Wayback Machine

View archived versions →

SHA-256

ba143e1670535074e2da6783113a0c924d39d6933c7455e2a533fc3a253a4244

Verified

✓ Snapshot stored ✓ Change verified

How to Cite

ConductAtlas Policy Archive
Entity: Riot Games | Document: Riot Games Terms of Service | Record: CA-P-003691
Captured: 2026-04-28 05:09:06 UTC | SHA-256: ba143e1670535074…
URL: https://conductatlas.com/platform/riot-games/riot-games-terms-of-service/account-termination-and-suspension-without-compensation/
Accessed: May 2, 2026

Classification

Severity

High

Account Termination and Suspension Without Compensation