Provision record
PayPal · PayPal User Agreement · View original document ↗

Seller Must Publish Refunds and Returns Policy

Medium severity Explicit document language Common · 273 of 352 platforms
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This analysis describes what PayPal's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

Clause Stability Stable

0
Changes
4
Months Monitored
Jul 10, 2026
First Seen
Jul 10, 2026
Last Seen
This clause type exists across 1423 other provisions on other platforms.

How other platforms handle this

Grubhub Medium

your Review must clearly disclose any "material connection" you may have with Grubhub or the Merchant

Twitch Medium

You will display or read out the following disclaimer when promoting, administering, or conducting a Promotion: "This is a promotion by [Your Name]. Twitch does not sponsor or endorse this promotion and is not responsible for it."

Perplexity AI Medium

the Receiving Party shall (other than to the extent prohibited by law) provide prior written notice to the Disclosing Party and reasonably cooperate...with any efforts by the Disclosing Party to contest or limit such disclosure requirement

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
You must publish a refunds and returns policy.

Excerpt from PayPal's User Agreement

Provision details

Document information
Document
PayPal User Agreement
Entity
PayPal
Document last updated
May 5, 2026
Tracking information
First tracked
July 9, 2026
Last verified
Aug. 3, 2026
Record ID
CA-P-020090
Document ID
CA-D-00044
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
0ee300fe5282bb290fe72106d9e6b33284460c5ff7cf8e4f78ab7455a90f70cf
Analysis generated
July 9, 2026 04:10 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: PayPal
Document: PayPal User Agreement
Record ID: CA-P-020090
Captured: 2026-07-09 04:10:50 UTC
SHA-256: 0ee300fe5282bb29…
URL: https://conductatlas.com/platform/paypal/paypal-user-agreement/provision/CA-P-020090/seller-must-publish-refunds-and-returns-policy/
Accessed: Aug. 3, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does PayPal's Seller Must Publish Refunds and Returns Policy clause do?

The clause states: “You must publish a refunds and returns policy.”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 273 platforms. See the full comparison.

Is ConductAtlas affiliated with PayPal?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by PayPal.