PayPal revised its dispute resolution terms to explicitly state that arbitration applies to 'most disputes' and added formal class action and jury trial waivers. The updated agreement expands the scope of disputes subject to arbitration to include claims arising before the agreement existed or after termination, introduces a mandatory 60-day informal resolution process before arbitration, and clarifies that intellectual property disputes are excluded from arbitration. The agreement also adds detailed requirements for Notice of Dispute submissions, including original handwritten signatures and identity verification procedures.
Consumers: Before you can take a dispute to arbitration, you and PayPal must try to resolve it informally for 60 days.
Consumers: When you file a dispute notice, you must provide your original handwritten signature, detailed information about your claim, and cooperate with PayPal's identity verification requests.
Consumers: Arbitration now applies to disputes that arose before you accepted this agreement and disputes that arise after your account is closed.
Consumers: You cannot join or start a class action lawsuit against PayPal; all disputes must be resolved individually.
Consumers: You give up your right to have a jury decide your dispute; an arbitrator will decide instead.
The updated terms establish mandatory arbitration for most disputes, including those arising before or after the agreement, and add explicit class action and jury trial waivers. Under the revised language, disputes must proceed through individual arbitration rather than court litigation, and users waive the right to participate in class actions. The agreement requires a 60-day informal resolution attempt before arbitration begins and imposes detailed Notice of Dispute requirements, including original handwritten signatures and identity verification. You can opt out of arbitration by sending a written notice postmarked within 30 days of first accepting the agreement.
→ Review the updated Dispute Resolution section carefully, as it affects your legal rights.
→ If you do not wish to be bound by arbitration, class action waiver, or jury trial waiver, send a written opt-out notice to PayPal, Inc., Attn: Legal Specialists, Re: Notice of Dispute, P.O. Box 45950, Omaha, NE 68145-0950, postmarked no later than 30 days after you first accept this agreement.
Arbitration now covers disputes arising before the agreement existed and after termination, significantly broadening the reach of mandatory arbitration.
Explicit waiver of the right to bring or participate in class actions in arbitration or court, eliminating collective litigation remedies.
Explicit waiver of the right to trial by jury, requiring all disputes to be decided by an arbitrator.
This change record describes what was added, removed, or modified in the document. Analysis reflects what the updated agreement states or permits. It does not constitute a legal determination about enforceability. Applicability may vary by jurisdiction. Methodology
Wording edits to this record that do not change what it claims. Changes to a claim are published as corrections.
PayPal materially expanded its arbitration clause to explicitly cover disputes arising before the agreement existed and after termination, added formal class action and jury trial waivers, and introduced a mandatory pre-arbitration informal resolution process. The …
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