OpenAI · OpenAI EU Terms of Use · View original document ↗

Liability Limitation for Consumer Users

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This analysis describes what OpenAI's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This clause establishes the maximum financial exposure OpenAI will bear for claims under the agreement, which defines the scope of recoverable damages in any dispute regardless of the nature or amount of alleged harm. The cap operates as a defined limitation on the service provider's aggregate liability across all potential claim categories.

Interpretive note: The enforceability of the 100 EUR cap against EU consumers depends on national implementations of the Unfair Contract Terms Directive; the clause acknowledges this by stating it applies only 'to the extent permitted by law.'

Consumer impact (what this means for users)

Under this provision, users' recoverable damages in any claim are contractually capped at either their 12-month payments to OpenAI or EUR 100, whichever is greater. This mechanism applies whether claims arise from service failure, data incidents, or other performance-related disputes covered by the Terms.

How other platforms handle this

ConvertKit Medium

To the maximum extent permitted by applicable law, Kit shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting ...

Pinterest Medium

To the maximum extent permitted by applicable law, Pinterest shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, res...

Hulu Medium

You will remain responsible for any amounts you fail to pay in connection with your subscription, including collection costs, bank overdraft fees, collection agency fees, reasonable attorneys' fees, and arbitration or court costs.

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▸ View Original Clause Language DOCUMENT RECORD
"
To the extent permitted by law, OpenAI's total liability to you for any claims arising from or related to these Terms or the Services is limited to the greater of (a) the amount you paid to OpenAI in the 12 months before the claim arose, or (b) EUR 100.

— Excerpt from OpenAI's OpenAI EU Terms of Use

Applicable regulations

EU AI Act - High Risk Provisions
EU
FTC Act Section 5
United States Federal

Provision details

Document information
Document
OpenAI EU Terms of Use
Entity
OpenAI
Document last updated
May 11, 2026
Tracking information
First tracked
May 11, 2026
Last verified
May 12, 2026
Record ID
CA-P-010520
Document ID
CA-D-00756
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
de276a8b3e29086fd981e998740a2283e9064e408cbd12835efb4a7406685da7
Analysis generated
May 11, 2026 11:32 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: OpenAI
Document: OpenAI EU Terms of Use
Record ID: CA-P-010520
Captured: 2026-05-11 11:32:02 UTC
SHA-256: de276a8b3e29086f…
URL: https://conductatlas.com/platform/openai/openai-eu-terms-of-use/liability-limitation-for-consumer-users/
Accessed: June 10, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does OpenAI's Liability Limitation for Consumer Users clause do?

This clause establishes the maximum financial exposure OpenAI will bear for claims under the agreement, which defines the scope of recoverable damages in any dispute regardless of the nature or amount of alleged harm. The cap operates as a defined limitation on the service provider's aggregate liability across all potential claim categories.

How does this clause affect you?

Under this provision, users' recoverable damages in any claim are contractually capped at either their 12-month payments to OpenAI or EUR 100, whichever is greater. This mechanism applies whether claims arise from service failure, data incidents, or other performance-related disputes covered by the Terms.

Is ConductAtlas affiliated with OpenAI?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by OpenAI.