The policy establishes data subject rights including access, rectification, erasure, restriction, portability, objection, and the right not to be subject to automated decision-making, accessible via a web form, email, or phone. It also provides a free third-party dispute resolution mechanism through TrustArc and a right to lodge complaints with supervisory authorities.
This analysis describes what OneLogin's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision operationalizes GDPR and CCPA/CPRA data subject rights through a unified request mechanism and provides an alternative dispute resolution pathway via TrustArc in addition to supervisory authority complaints. The policy states Quest does not currently engage in automated decision-making on its websites or products.
The updated policy discloses that OneLogin may record calls with consent and use AI to analyze call transcripts, chat conversations, and sales emails for multiple purposes including follow-up task identification, call summarization, sales analytics, communication effectiveness analysis, and forecast modeling. Under the revised terms, recorded call audio and video may be reviewed for employee training, monitoring, and coaching purposes. The policy also states that OneLogin will save chat and call conversation data to inform future interactions. These practices apply when you communicate with OneLogin via phone calls, chat, email, text, or other teleconference solutions. You should review the updated disclosure to understand how your communication data will be processed and retained.
View change record →The updated policy removes explicit language describing how OneLogin uses AI to analyze customer communications. Previously, the policy stated that call audio and video would be recorded with consent and analyzed using AI to identify follow-up tasks, summarize calls, and conduct sales analytics; that chatbot conversations would be analyzed and saved; and that sales emails would be analyzed to determine communication efficacy and forecast next steps. These specific AI analysis practices are no longer described in the updated policy. The revised language also narrows one stated data use purpose, changing 'answers or services you have asked or licensed' to 'services you have purchased.' No consumer opt-out mechanisms or alternative disclosures are provided in the change text.
View change record →Under these terms, individuals can request access, deletion, rectification, restriction, portability, or objection to processing via the web form at https://oneidentity.com/legal/preferences.aspx, by email at privacy@quest.com, or by calling 1-888-820-4606. The policy states requests will be responded to within 30 days and that a free dispute resolution mechanism is available at https://feedback-form.truste.com/watchdog/request.
Cross-platform context
See how other platforms handle Data Subject Rights and Complaint Mechanisms and similar clauses.
Compare across platforms →"If you would like to exercise any of your rights, or receive more information about them, please contact us via "https://oneidentity.com/legal/preferences.aspx". We promptly respond to all requests from individuals seeking to exercise their rights described in this Privacy Policy and pursuant to applicable data protection laws. Please note that some of the following rights may not be applicable to your situation... If you are unsatisfied with the way we treat your Personal Data, you may reach out to us via email at privacy@quest.com to discuss the issue. However, you always have the right to lodge a complaint to our third-party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request or to a supervisory authority.Excerpt from OneLogin's Privacy Policy
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This provision operationalizes GDPR and CCPA/CPRA data subject rights through a unified request mechanism and provides an alternative dispute resolution pathway via TrustArc in addition to supervisory authority complaints. The policy states Quest does not currently engage in automated decision-making on its websites or products.
Under these terms, individuals can request access, deletion, rectification, restriction, portability, or objection to processing via the web form at https://oneidentity.com/legal/preferences.aspx, by email at privacy@quest.com, or by calling 1-888-820-4606. The policy states requests will be responded to within 30 days and that a free dispute resolution mechanism is available at https://feedback-form.truste.com/watchdog/request.
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