The policy states that Personal Data may be stored and processed in the United States or other countries where affiliates or Business Partners operate, and that transfers outside the EU/EEA are protected by Standard Contractual Clauses and the EU-U.S. Data Privacy Framework.
This analysis describes what OneLogin's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes the transfer mechanisms Quest asserts for cross-border Personal Data flows, including the EU-U.S. DPF, UK Extension, Swiss-U.S. DPF, and EU SCCs. DPF certification is subject to ongoing U.S. Department of Commerce and European Commission oversight, and the continued validity of these mechanisms depends on factors outside Quest's direct control.
The updated policy discloses that OneLogin may record calls with consent and use AI to analyze call transcripts, chat conversations, and sales emails for multiple purposes including follow-up task identification, call summarization, sales analytics, communication effectiveness analysis, and forecast modeling. Under the revised terms, recorded call audio and video may be reviewed for employee training, monitoring, and coaching purposes. The policy also states that OneLogin will save chat and call conversation data to inform future interactions. These practices apply when you communicate with OneLogin via phone calls, chat, email, text, or other teleconference solutions. You should review the updated disclosure to understand how your communication data will be processed and retained.
View change record →The updated policy removes explicit language describing how OneLogin uses AI to analyze customer communications. Previously, the policy stated that call audio and video would be recorded with consent and analyzed using AI to identify follow-up tasks, summarize calls, and conduct sales analytics; that chatbot conversations would be analyzed and saved; and that sales emails would be analyzed to determine communication efficacy and forecast next steps. These specific AI analysis practices are no longer described in the updated policy. The revised language also narrows one stated data use purpose, changing 'answers or services you have asked or licensed' to 'services you have purchased.' No consumer opt-out mechanisms or alternative disclosures are provided in the change text.
View change record →Under these terms, Personal Data of EU, UK, and Swiss users may be transferred to the United States and processed there under the EU-U.S. Data Privacy Framework and Standard Contractual Clauses. The policy states Quest has certified to the U.S. Department of Commerce under all three DPF components.
Cross-platform context
See how other platforms handle Cross-Border Data Transfer Mechanisms and similar clauses.
Compare across platforms →"Personal Data we collect may be stored and processed in the United States or any other country in which the entities represented by our affiliates, subsidiary companies or Business Partners maintain facilities. We provide appropriate levels of protection to safeguard your Personal Data including providing adequate protection for any transfer of Personal Data to a country outside the EU/EEA. These safeguards include data protection agreements, incorporating the new EU standard contractual clauses, and the Data Privacy Framework.Excerpt from OneLogin's Privacy Policy
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This provision establishes the transfer mechanisms Quest asserts for cross-border Personal Data flows, including the EU-U.S. DPF, UK Extension, Swiss-U.S. DPF, and EU SCCs. DPF certification is subject to ongoing U.S. Department of Commerce and European Commission oversight, and the continued validity of these mechanisms depends on factors outside Quest's direct control.
Under these terms, Personal Data of EU, UK, and Swiss users may be transferred to the United States and processed there under the EU-U.S. Data Privacy Framework and Standard Contractual Clauses. The policy states Quest has certified to the U.S. Department of Commerce under all three DPF components.
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