8 Total
0 High severity
5 Medium severity
3 Low severity
Summary

This document establishes OneLogin's data collection, use, and sharing practices for individuals who access OneLogin's website or use its identity and access management products. The policy authorizes OneLogin to collect personal data including contact information, usage behavior, and device information, and to share such data with affiliates, business partners, and third-party vendors for service delivery, marketing, and analytics purposes. The policy establishes differential data subject rights based on jurisdiction, with EU/EEA and California residents granted specific rights to access, correct, delete, or restrict processing of their personal data through submission to privacy@oneidentity.com.

Technical / Legal Breakdown

This document is One Identity's (formerly OneLogin's) privacy policy governing the collection, use, storage, and sharing of personal information from customers, website visitors, and users of One Identity products and services, with GDPR and various international frameworks cited as its legal basis. The policy states that One Identity collects personal data including contact information, usage data, device identifiers, and in some cases sensitive categories, and the terms authorize sharing this data with subsidiaries, affiliates, business partners, and third-party service providers for purposes including marketing, analytics, product improvement, and legal compliance. The policy includes a broad retention clause permitting data to be held 'as long as necessary' for business or legal purposes without specifying fixed retention periods, and asserts data transfers from the EU/EEA to the US and other jurisdictions under mechanisms such as Standard Contractual Clauses; the breadth of these assertions may be subject to evaluation under applicable data protection law. The policy engages GDPR (as a primary framework for EU/EEA users), CCPA/CPRA (for California residents), and references compliance with various country-specific laws; One Identity's dual role as both a data controller for website visitors and a data processor for enterprise customers creates distinct compliance obligations that the document partially addresses but does not fully delineate in all operational contexts.

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2 important changes detected

3 versions captured · Last updated: May 2026

May 6, 2026

medium
What changed OneLogin updated its privacy policy on May 6, 2026 to disclose new data collection and processing practices around recorded communications. The policy now states that calls may be recorded with consent to optimize interactions and improve processes, and that OneLogin uses AI to analyze call transcripts, chat conversations, and sales emails to extract follow-up tasks, summarize interactions, perform sales analytics, and forecast next steps. The updated language also clarifies that recorded call data will be saved and used in future interactions, and it specifies new communication channels (email, text, telephone, chat) as points where personal data collection occurs.
Why this matters The updated policy discloses that OneLogin may record calls with consent and use AI to analyze call transcripts, chat conversations, and sales emails for multiple purposes including follow-up task identification, call summarization, sales analytics, communication effectiveness analysis, and forecast modeling. Under the revised terms, recorded call audio and video may be reviewed for employee training, monitoring, and coaching purposes. The policy also states that OneLogin will save chat and call conversation data to inform future interactions. These practices apply when you communicate with OneLogin via phone calls, chat, email, text, or other teleconference solutions. You should review the updated disclosure to understand how your communication data will be processed and retained.
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What changed OneLogin removed detailed disclosures about AI-powered analysis of customer communications, including call recording practices, chatbot interactions, and email analysis. The updated policy no longer explicitly describes how AI is used to analyze call transcripts, identify follow-up tasks, summarize conversations, or analyze sales emails. Additionally, the policy modified language about how collected data will be used, narrowing one stated purpose from 'answers or services you have asked or licensed' to 'services you have purchased,' and updated the security contact email from webmaster@oneidentity.com to webmaster@quest.com.
Why this matters The updated policy removes explicit language describing how OneLogin uses AI to analyze customer communications. Previously, the policy stated that call audio and video would be recorded with consent and analyzed using AI to identify follow-up tasks, summarize calls, and conduct sales analytics; that chatbot conversations would be analyzed and saved; and that sales emails would be analyzed to determine communication efficacy and forecast next steps. These specific AI analysis practices are no longer described in the updated policy. The revised language also narrows one stated data use purpose, changing 'answers or services you have asked or licensed' to 'services you have purchased.' No consumer opt-out mechanisms or alternative disclosures are provided in the change text.
View full change record →

Recent Provision Changes May 29, 2026

Added (5)
Third-Party Data Sharing for Marketing and Analytics Medium

This expands data sharing scope beyond the previous 'resellers and distributors' provision to include affiliates, vendors, service providers, and business partners, with explicit mention of marketing purposes.

Data Collection from Third-Party Sources Medium

This new provision discloses that OneLogin collects personal information from external data brokers and social media, which represents a significant expansion of data sources not mentioned in the previous version.

Marketing Communications and Opt-Out Low

This new provision explicitly states marketing email opt-out procedures, providing clearer guidance on how to unsubscribe than was previously available in the 'Legitimate Interests' provision.

GDPR and CCPA Data Subject Rights Medium

This new consolidated provision combines GDPR and CCPA rights in one section, including data portability and consent withdrawal rights not explicitly listed in previous version provisions.

Policy Updates and Notification Low

This new provision establishes the mechanism for notifying users of policy changes, which is important for transparency regarding material modifications to privacy practices.

Removed (4)
Data Sharing with Channel Partners and Resellers

This specific provision about reseller and distributor data sharing was replaced with a broader 'Third-Party Data Sharing' provision that encompasses more categories of recipients without the specific limitation to product/service-related communications.

Legitimate Interests as Legal Basis for Marketing

This provision explicitly mentioning 'legitimate interests' as a legal basis was removed, potentially obscuring the legal justification for marketing communications that was previously disclosed.

California Resident Rights (CCPA/CPRA)

This California-specific provision was replaced with a more generic 'GDPR and CCPA' provision, potentially reducing specificity about CCPA/CPRA rights such as the right to opt-out of 'sale or sharing' which are legally distinct under California law.

Data Subject Rights and Request Process

This provision with specific process details and response time commitment was removed and fragmented into separate provisions, potentially reducing clarity on how to exercise rights and response timelines.

Modified (3)
International Data Transfers via Standard Contractual Clauses

The provision was reframed to explicitly mention the United States as a destination and removed reference to 'adequacy decision' and 'equivalent mechanisms,' instead focusing on the lower level of protection in destination countries.

Cookie and Tracking Technology Use

The provision was simplified and deprioritized, removing specific purposes (analytics, advertising, personalization) and cookie consent tool management details, instead deferring to a separate Cookie Notice.

Data Retention

The provision removed the detailed criteria for determining retention periods (amount, nature, sensitivity, risk of harm) and simplified the language while keeping the core principle.

View full change record →
Medium — 5 provisions
Low — 3 provisions

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Cross-platform context

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Mapped Governance Frameworks

CCPA/CPRA
California, USA
View official text ↗
Connecticut Data Privacy Act Amendments
US-CT
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CAN-SPAM
United States Federal
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DMA
European Union
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ePrivacy Directive
European Union
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FTC Act Section 5
United States Federal
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GDPR
European Union
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Indiana Consumer Data Protection Act
US-IN
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Kentucky Consumer Data Protection Act
US-KY
View official text ↗
Universal Opt-Out Mechanism Expansion 2026
US
View official text ↗
VPPA
United States Federal
View official text ↗
Archival ProvenanceSource & Archival Record
Last Captured May 29, 2026 01:10 UTC
Capture Method Automated scheduled archival capture
Document ID CA-D-000694
Version ID CA-V-003122
SHA-256 b593402ebbdddc867529297970d325beaad7960734090f9addcb1a7619aea2f3
✓ Snapshot stored ✓ Text extracted ✓ Change verified ✓ Hash verified

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