The agreement requires that most disputes between users and Noom be resolved through individual arbitration rather than court proceedings, covering claims that arose before or after the agreement's existence, with an exception for qualifying small claims court matters.
This analysis describes what Noom's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision requires individual arbitration for substantially all disputes and applies retroactively to claims arising before the agreement's existence, which may include claims related to advertising; the 30-day opt-out window establishes the only contractual mechanism to preserve court-based dispute resolution.
Noom's updated terms make clearer that the platform provides behavioral support, not medical treatment, and that coaching and food data features may not be fully accurate. This clarification is important for users who might view Noom as a substitute for medical advice or treatment. The terms now explicitly reserve Noom's right to suspend or revoke your access at any time, which expands the company's unilateral control over your account. Review the updated terms carefully, especially if you rely on Noom for health management or have shared sensitive health information on the platform.
View change record →Under this clause, users who do not opt out within 30 days are required to resolve disputes with Noom through individual arbitration rather than court, and the agreement states that arbitration involves less discovery and appellate review than court proceedings.
Cross-platform context
See how other platforms handle Mandatory Individual Arbitration and similar clauses.
Compare across platforms →"If you have a problem with us that we can't resolve, we and you agree that any dispute, claim, or disagreement arising out of or relating to the Services or your relationship with us, including claims that arose before the existence of this or any prior Agreement (including claims related to advertising) or claims that may arise after the termination of this Agreement, will be resolved by individual arbitration. All other disputes must be arbitrated on an individual basis, which means you and we are each waiving our right to sue in court and have a court or jury trial.Excerpt from Noom's Terms of Service
1) REGULATORY LANDSCAPE: The arbitration clause and class action waiver interact with the FTC Act and FTC enforcement authority over unfair or deceptive consumer contracts; the Consumer Financial Protection Bureau has previously challenged mandatory arbitration …
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This provision requires individual arbitration for substantially all disputes and applies retroactively to claims arising before the agreement's existence, which may include claims related to advertising; the 30-day opt-out window establishes the only contractual mechanism to preserve court-based dispute resolution.
Under this clause, users who do not opt out within 30 days are required to resolve disputes with Noom through individual arbitration rather than court, and the agreement states that arbitration involves less discovery and appellate review than court proceedings.
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