This analysis describes what Neon's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Customers on any plan other than the Scale self-service plan have no SLA protections under this Product Specific Schedule, since the SLA is explicitly limited to Scale plan subscribers.
The reader only benefits from the incorporated Service Level Agreement if they have subscribed to the Scale self-service plan; subscribers to other plans are not covered.
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"the Service Level Agreement located at https://neon.com/neon-business-sla shall be incorporated into this Product Specific Schedule by reference and apply exclusively to Customers who have subscribed to the Scale self-service plan.— Excerpt from Neon's Neon Terms of Service
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Customers on any plan other than the Scale self-service plan have no SLA protections under this Product Specific Schedule, since the SLA is explicitly limited to Scale plan subscribers.
The reader only benefits from the incorporated Service Level Agreement if they have subscribed to the Scale self-service plan; subscribers to other plans are not covered.
ConductAtlas has identified this type of provision across 300 platforms. See the full comparison.
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