What can I do about this clause?

{'method': 'IN_APP', 'recipient': 'https://help.mistral.ai/', 'difficulty': 'EASY', 'action_type': 'CANCEL_SUBSCRIPTION', 'instructions': 'Log into your Mistral AI account and navigate to account settings to cancel your subscription, or visit the Help Center at help.mistral.ai. Note that no refund will be issued for the current billing period.', 'deadline_days': None, 'deadline_hours': None}

Which regulatory agencies enforce this type of clause?

{'agency': 'FTC', 'reason': 'Non-refundable subscription terms for digital services may constitute unfair practices under FTC Act Section 5, particularly if not prominently disclosed before purchase.', 'complaint_url': 'https://reportfraud.ftc.gov/'}

What is the severity of this clause?

ConductAtlas classifies this Non-Refundable Payments clause as medium severity. Severity reflects the magnitude of rights affected, the breadth of users impacted, and the degree of discretion the platform retains.

Do other platforms have similar clauses?

Yes. ConductAtlas has identified similar Non-Refundable Payments clauses across approximately 1 other tracked platforms. You can compare how platforms differ on this clause type in the cross-platform comparison view.

Non-Refundable Payments — Mistral AI

Share 𝕏 Share in Share 🔒 PDF

What it is

If you cancel your subscription, you will not receive a refund for any payments already made, unless the law in your country requires one.

Consumer impact (what this means for users)

Consumers who cancel their paid Mistral AI subscription will not receive a refund for unused subscription periods, which could mean losing significant money if circumstances change after payment.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.

Cancel Subscription

Log into your Mistral AI account and navigate to account settings to cancel your subscription, or visit the Help Center at help.mistral.ai. Note that no refund will be issued for the current billing period.

Cross-platform context

See how other platforms handle Non-Refundable Payments and similar clauses.

Compare across platforms →

Need full compliance memos? See Professional →

Why it matters (compliance & risk perspective)

This means if you pay for a month and cancel the next day, you will not get your money back — understanding this before subscribing is essential to avoid financial loss.

View original clause language

You can cancel your paid subscription at any time via your account settings or the Help Center. Payments are non-refundable except where required by applicable law.

Institutional analysis (Compliance & legal intelligence)

(1) REGULATORY FRAMEWORK: This provision engages the FTC Act Section 5 (unfair practices related to non-refund policies), the UK Consumer Rights Act 2015 (which may require pro-rata refunds for digital services cancelled within a subscription period), the Australian Consumer Law (statutory guarantees for digital services), and US state consumer protection statutes including California's Automatic Purchase Renewals law (Cal. Bus. & Prof. Code §17600). (2)

🔒

Compliance intelligence locked

Regulatory citations, enforcement risk, and due diligence action items.

Watcher $9.99/mo Professional $149/mo

Watcher: regulatory citations. Professional: full compliance memo.

Applicable agencies

FTC

Non-refundable subscription terms for digital services may constitute unfair practices under FTC Act Section 5, particularly if not prominently disclosed before purchase.
File a complaint →

Provision details

Document information

Document

Mistral AI Terms of Service

Entity

Mistral AI

Document last updated

April 29, 2026

Tracking information

First tracked

April 30, 2026

Last verified

April 30, 2026

Record ID

CA-P-004257

Document ID

CA-D-00444

Evidence Provenance

Source URL

https://legal.mistral.ai/terms/row-consumer-terms

Wayback Machine

View archived versions →

SHA-256

0503489bba9cfad523532d5260ea60153e53e945e52060d3b9ef3fd14ac8e8f0

Verified

✓ Snapshot stored ✓ Change verified

How to Cite

ConductAtlas Policy Archive
Entity: Mistral AI | Document: Mistral AI Terms of Service | Record: CA-P-004257
Captured: 2026-04-30 07:35:52 UTC | SHA-256: 0503489bba9cfad5…
URL: https://conductatlas.com/platform/mistral-ai/mistral-ai-terms-of-service/non-refundable-payments/
Accessed: May 2, 2026

Classification

Severity

Medium

Non-Refundable Payments