Mistral AI · Mistral AI Commercial Terms · View original document ↗

All fees non-refundable non-cancellable non-creditable

High severity High confidence Explicitdocumentlanguage Common · 180 of 352 platforms
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This analysis describes what Mistral AI's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

The Customer bears the full financial risk of any payment made, with no mechanism for recovery through refund, cancellation, or credit under any circumstance stated in this clause.

Consumer impact (what this means for users)

Once the Customer makes a payment, that money cannot be recovered or applied to future obligations regardless of circumstances.

How other platforms handle this

Instacart Medium

Service fees are generally not refundable for returned items. If your order is refunded, we may issue a refund, replacement, or credit at our discretion.

Upwork Medium

No refunds of fees already paid will be given. Clients may opt out of the Direct Contract program or cancel a Service Contract...however Upwork will not refund any fees for Service Contracts that were considered active at any time in the month prior to the charge.

Whatnot Medium

Influencer shall promptly refund Whatnot a pro rata portion of any pre-paid fees for services or Deliverables not yet provided as of the effective date of termination.

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▸ View Original Clause Language DOCUMENT RECORD
"
All amounts paid by Customer are non-refundable, non-cancellable, and non-creditable.

— Excerpt from Mistral AI's Mistral AI Commercial Terms

Applicable regulations

FTC Act Section 5
United States Federal

Provision details

Document information
Document
Mistral AI Commercial Terms
Entity
Mistral AI
Document last updated
May 11, 2026
Tracking information
First tracked
May 11, 2026
Last verified
May 11, 2026
Record ID
CA-P-060757
Document ID
CA-D-00769
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
443e14ee3ad0734942b2e9a158842131d439c00655d6e3397877b617167aba39
Analysis generated
May 11, 2026 12:29 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Mistral AI
Document: Mistral AI Commercial Terms
Record ID: CA-P-060757
Captured: 2026-05-11 12:29:38 UTC
SHA-256: 443e14ee3ad07349…
URL: https://conductatlas.com/platform/mistral-ai/mistral-ai-commercial-terms/provision/CA-P-060757/all-fees-non-refundable-non-cancellable-non-creditable/
Accessed: July 13, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Mistral AI's All fees non-refundable non-cancellable non-creditable clause do?

The Customer bears the full financial risk of any payment made, with no mechanism for recovery through refund, cancellation, or credit under any circumstance stated in this clause.

How does this clause affect you?

Once the Customer makes a payment, that money cannot be recovered or applied to future obligations regardless of circumstances.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 180 platforms. See the full comparison.

Is ConductAtlas affiliated with Mistral AI?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Mistral AI.