This analysis describes what Mistral AI's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The Customer bears the full financial risk of any payment made, with no mechanism for recovery through refund, cancellation, or credit under any circumstance stated in this clause.
The updated terms redefine when Mistral AI will use customer data and outputs for AI model training. Previously, the terms distinguished between free tiers (where training was opt-out) and Labs Models (where training always occurred). The revised language consolidates experimental models as 'Labs or Preview Models' and explicitly states that training opt-out preferences applied to other products do not carry over to these experimental models. Additionally, the terms now specify that customer data includes 'access to data' and 'coding environment,' expanding what qualifies as trainable material. The liability cap was narrowed to remove the carve-out protecting confidentiality breach claims, meaning liability limits apply more broadly. You can review which Mistral products are set to opt-in versus opt-out by default and avoid Labs or Preview Models if you do not want your data used for training.
View change record →Once the Customer makes a payment, that money cannot be recovered or applied to future obligations regardless of circumstances.
How other platforms handle this
Service fees are generally not refundable for returned items. If your order is refunded, we may issue a refund, replacement, or credit at our discretion.
Once you redeem your Points, you cannot cancel or return the Redemption Option for a refund of Points except in the case of defective products or as required by applicable law.
Miro will then refund to Customer any pre-paid, unused fees for the terminated portion of the Subscription Term (for the Performance Warranty) or for the non-conforming Technical Services (for the Technical Services Warranty).
"All amounts paid by Customer are non-refundable, non-cancellable, and non-creditable.Excerpt from Mistral AI's Commercial Terms
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The Customer bears the full financial risk of any payment made, with no mechanism for recovery through refund, cancellation, or credit under any circumstance stated in this clause.
Once the Customer makes a payment, that money cannot be recovered or applied to future obligations regardless of circumstances.
ConductAtlas has identified this type of provision across 179 platforms. See the full comparison.
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