Mistral AI · Mistral AI Additional Product Terms · View original document ↗

Customer Forty-Eight Hour Serious Incident Notification

High severity High confidence Explicitdocumentlanguage Common · 211 of 352 platforms
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This analysis describes what Mistral AI's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

The forty-eight-hour window is short and begins at the moment of awareness, placing an immediate and time-sensitive reporting burden on the Customer.

Recent Activity

This document changed recently

Medium May 29, 2026

The updated terms authorize Mistral AI to perform a broader range of actions on data sent to third-party services, moving beyond simple access and retrieval to include execute, transmit, modify, delete, invoke, and otherwise act upon necessary data. Users now explicitly bear responsibility for the actions they request through Mistral AI Products and for compliance with third-party terms. If you use third-party service integrations, you should review what specific actions you are requesting and confirm you understand what data handling Mistral AI is authorized to perform on your behalf.

View change record →

Consumer impact (what this means for users)

Customers must have internal processes capable of identifying Serious Incidents and escalating notice to Mistral AI within forty-eight hours of awareness.

How other platforms handle this

Hims & Hers Medium

In certain cases, you may directly interact with an AI-supported chatbot, agent, or similar communications channel as further detailed in the Hims & Hers Terms and Conditions.

Replicate Medium

PRIOR TO ANY USE OF A MODEL, CUSTOMER AND ITS AUTHORIZED USERS WILL MAKE THEIR OWN DETERMINATIONS AS TO THE EFFICACY, ACCURACY, LAWFULNESS, AND APPROPRIATENESS OF THE MODEL OR ANY OUTPUT FOR ANY GIVEN USE.

Segment Medium

Personal data contained in customer defined workflows Vendor for AI functionality in product USA

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▸ View Original Clause Language DOCUMENT RECORD
"
Customer shall notify Mistral AI of any Serious Incident within forty-eight (48) hours of becoming aware of such Serious Incident, to allow Mistral AI to report such Serious Incident to the Competent Authority.

— Excerpt from Mistral AI's Mistral AI Additional Product Terms

Applicable regulations

EU AI Act
European Union
California AB 2013 AI Training Data Transparency
US-CA
Colorado AI Act
US-CO
EU AI Act - High Risk Provisions
EU
GDPR
European Union
Texas AI Act
Texas, USA
Trump Executive Order on AI Policy Framework
US

Provision details

Document information
Document
Mistral AI Additional Product Terms
Entity
Mistral AI
Document last updated
May 11, 2026
Tracking information
First tracked
May 11, 2026
Last verified
May 11, 2026
Record ID
CA-P-059909
Document ID
CA-D-00770
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
b48e516b27a43dd9db08a4d272a3ea5361c0f558feb8664bb9e7bc368f40ea6b
Analysis generated
May 11, 2026 12:06 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Mistral AI
Document: Mistral AI Additional Product Terms
Record ID: CA-P-059909
Captured: 2026-05-11 12:06:12 UTC
SHA-256: b48e516b27a43dd9…
URL: https://conductatlas.com/platform/mistral-ai/mistral-ai-additional-product-terms/provision/CA-P-059909/customer-forty-eight-hour-serious-incident-notification/
Accessed: July 12, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Mistral AI's Customer Forty-Eight Hour Serious Incident Notification clause do?

The forty-eight-hour window is short and begins at the moment of awareness, placing an immediate and time-sensitive reporting burden on the Customer.

How does this clause affect you?

Customers must have internal processes capable of identifying Serious Incidents and escalating notice to Mistral AI within forty-eight hours of awareness.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 211 platforms. See the full comparison.

Is ConductAtlas affiliated with Mistral AI?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Mistral AI.