Provision record
Mistral AI · Mistral AI Additional Product Terms · View original document ↗

Customer Forty-Eight Hour Serious Incident Notification

High severity High confidence Common · 212 of 352 platforms

Key Facts · in the document’s own words

What must Customer notify Mistral AI of?
“Customer shall notify Mistral AI of any Serious Incident within forty-eight (48) hours of becoming aware of such Serious Incident, to allow Mistral AI to report such Serious Incident to the Competent Authority.”
Version CA-V-007164, captured Sept. 26, 2026 · live source ↗
Our reading, not the document’s words
Mistral AI requires Customer to notify Mistral AI of any Serious Incident within forty-eight hours of becoming aware of it.
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This analysis describes what Mistral AI's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

The forty-eight-hour window is short and begins at the moment of awareness, placing an immediate and time-sensitive reporting burden on the Customer.

Consumer impact (what this means for users)

Customers must have internal processes capable of identifying Serious Incidents and escalating notice to Mistral AI within forty-eight hours of awareness.

How other platforms handle this

PlanetScale Medium

Customer acknowledges and agrees that...there are numerous limitations that apply with respect to AI-generated Output...including that (a) it may contain errors or misleading information...

Supabase Medium

Customer is responsible for the responsible and informed use of any AI Tool, including by: (a) ensuring that any data, content, prompts, or other materials Customer or its Authorized Users submit to an AI Tool...

Modal Medium

Customer acknowledges and agrees that the use of AI has known and unknown risks and limitations and the AI Tools may provide Output that is inaccurate, offensive, biased, poses a threat to public safety...

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
Customer shall notify Mistral AI of any Serious Incident within forty-eight (48) hours of becoming aware of such Serious Incident, to allow Mistral AI to report such Serious Incident to the Competent Authority.

Excerpt from Mistral AI's Additional Product Terms

Applicable regulations

EU AI Act
European Union
California AB 2013 AI Training Data Transparency
US-CA
Colorado AI Act
US-CO
EU AI Act - High Risk Provisions
EU
GDPR
European Union
Texas AI Act
Texas, USA
Trump Executive Order on AI Policy Framework
US

Provision details

Document information
Document
Mistral AI Additional Product Terms
Entity
Mistral AI
Date stated by the document
Sept. 25, 2026
As printed in Mistral AI’s text (version CA-V-007164), not a ConductAtlas date.
Tracking information
First captured by ConductAtlas
May 11, 2026
Text quoted from version
CA-V-007164, captured Sept. 26, 2026
Record ID
CA-P-059909
Document ID
CA-D-000770
Evidence Provenance
Source URL
Wayback Machine
Archived bytes SHA-256 (version CA-V-007164)
4c3f8d122670462bfa32c561a0369ac86a4031a554e39c3365c9a3901c3485ce
Analysis generated
May 11, 2026 12:06 UTC
Methodology
Evidence
✓ Excerpt found in version CA-V-007164, captured Sept. 26, 2026 (checked Oct. 5, 2026)
Citation Record
Entity: Mistral AI
Document: Mistral AI Additional Product Terms
Record ID: CA-P-059909
Version: CA-V-007164
Captured: 2026-09-26 00:56:44 UTC
SHA-256: 4c3f8d122670462b…
URL: https://conductatlas.com/platform/mistral-ai/mistral-ai-additional-product-terms/provision/CA-P-059909/customer-forty-eight-hour-serious-incident-notification/
Accessed: Oct. 13, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Mistral AI's Customer Forty-Eight Hour Serious Incident Notification clause do?

The forty-eight-hour window is short and begins at the moment of awareness, placing an immediate and time-sensitive reporting burden on the Customer.

How does this clause affect you?

Customers must have internal processes capable of identifying Serious Incidents and escalating notice to Mistral AI within forty-eight hours of awareness.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 212 platforms. See the full comparison.

Is ConductAtlas affiliated with Mistral AI?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Mistral AI.