Mistral AI Additional Product Terms

These terms set out the rules Customers must follow when using Mistral AI's products, including audio tools and web-search features. You are responsible for reporting serious problems within 48 hours, keeping End User Accounts within your own organization, and not using AI-generated audio or web-search content in prohibited ways. If you move data away from Mistral AI (a 'Switch'), Mistral AI is not responsible for any data loss or problems that occur, and you may be charged a fixed fee plus an hourly rate for that process.

This document establishes a set of product-specific obligations, restrictions, and risk allocations governing Customer use of Mistral AI's audio and other AI products. Customers bear a dual compliance burden: adherence to applicable law and Mistral AI's Usage Policy across all product interactions, including a forty-eight-hour Serious Incident notification obligation and a demand-triggered duty to cooperate on AI-law-mandated security and safety measures. The document restricts how Customers handle End User Accounts, Inputs, Outputs, Third-Party Content from web-search, and Third-Party Service connections, and it limits Mistral AI's liability entirely for data integrity, loss, and compatibility issues arising from the Switch process. A time-limited fee schedule applies to Switching Requests made before 12 January 2027, combining a fixed EUR 1,000 charge with an uncapped hourly rate of EUR 180, both exclusive of taxes.

As a user of Mistral AI products, you must notify Mistral AI of any Serious Incident within forty-eight hours of first becoming aware of it, and you must not share, sell, or license your End User Account to anyone outside your organization. When you enable connections to Third-Party Services, you grant Mistral AI permission to access those services and perform a broad range of actions — including modifying, deleting, and invoking operations — on your behalf, so you should enable only those connections whose access scope you accept. Where applicable law requires it, you must disclose when audio content you publish was fully or partially AI-generated.