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This page describes what the document states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability may vary by jurisdiction. Methodology
This is a set of additional rules for businesses paying to use Mistral AI's products and services on Mistral AI's own infrastructure, covering topics like account management, content restrictions, data ownership, and how to switch to a different provider. The agreement states that Mistral AI owns aggregated usage data derived from how customers use its products, and it authorizes automated monitoring of customer activity; EU-based business customers gain formal rights to export their data and switch providers, though Mistral AI may charge up to EUR 1,000 plus EUR 180 per hour for switching assistance before January 2027. If your organization is based in the EU and subject to the EU Data Act, review the switching and deletion procedures carefully, as formal written notice must be submitted at least two months before your intended switch or deletion date.
This document governs the Additional Product Terms for commercial customers using Mistral AI Products on Mistral AI Infrastructure, supplementing the primary Commercial Terms of Service and incorporating Mistral AI's Usage Policy by reference. The terms authorize Mistral AI to conduct automated monitoring of product usage for compliance and security purposes, assert ownership of aggregated or anonymized usage data derived from customer interactions, and permit content removal or account suspension at Mistral AI's sole discretion for policy violations. Notably, the document includes a structured EU Data Act switching and deletion framework for EU customers, effective September 12, 2025, which establishes formal portability rights, defined transitional periods, and switching fees (EUR 1,000 fixed plus EUR 180 per hour) that apply only through January 12, 2027; the document also imposes significant restrictions on Media Customers regarding verified news features and on all customers regarding third-party content obtained via web search. The document engages the EU Data Act (Regulation EU 2023/2854), GDPR through its Data Processing Addendum reference, and potentially the EU AI Act given the audio voice cloning and AI-generated content disclosure requirements. Compliance teams should note that the switching fee structure, content moderation autonomy, and third-party service liability disclaimers may require evaluation under applicable EU consumer and data portability frameworks, with jurisdiction-specific obligations varying materially between EU and non-EU customers.
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